教授個人資料

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姓名: 翁華鴻 Weng, Robin Hua-Hung
學群: 國際企業學群
TEL: 03-4638800 ext. 2688
Email: RobinWeng@saturn.yzu.edu.tw

職稱

副教授兼認證辦公室主任

專長/研究領域

服務管理 服務品質 綠色服務

學歷

  • 克萊門森大學(Clemson University, SC),美國,管理學博士,2009。
  • 克萊門森大學(Clemson University, SC),美國,企業管理碩士,2002。
  • 國立成功大學,台灣,土木碩士,1997。
  • 國立台灣大學,台灣,土木學士,1995。

經歷

  • 助理教授,台灣元智大學,2009~現在
  • 講師,美國克萊門森大學,2004~2009

期刊論文

  1. Hua-Hung (Robin) Weng; J.-S. Chen; Pei-Ching Chen, (2015), "Effects of Green Innovation on Environmental and Corporate Performance: A Stakeholder Perspective," Sustainability, 7 (5), 4997~5026.

會議論文

  1. Hua-Hung (Robin) Weng, (2017) "Investigating the Impact of a Feedback System on Process Improvement - A Study in Taiwan Banking Industry," 2017 Asia Pacific DSI Conference, Seoul, KOREA, July, 2017.
  2. Chia-Wen (Winnie) Chang; Hua-Hung (Robin) Weng, (2016) "Investigating the Relationships Between Online Ethic Dimensions amd Customer Trust," First World Congress and 2016 Asia Pacific DSI Conference, Beijing, CHINA, July, 2016.
  3. Ren-An Lo; Hua-Hung (Robin) Weng, (2016) "Investigating the Effects Between Service Interaction and Behavioral Attitudes on Green Participation," First World Congress and 2016 Asia Pacific DSI Conference, Beijing, CHINA, July, 2016.
  4. Joshua Justice; Hua-Hung (Robin) Weng, (2016) "Investigating the Destination Choices Among Taiwanese Tourists," International Conference on Service Sciences and Innovation (ICSSI 2016), Taipei, TAIWAN, June, 2016
  5. Hua-Hung (Robin) Weng, (2016) "Investigating the Feedback System for Process Improvement in Banking," International Conference on Service Sciences and Innovation (ICSSI 2016), Taipei, TAIWAN, June, 2016
  6. Hua-Hung (Robin) Weng; Sadia Deen, (2015) "Customer Knowledge Creation through Knowledge Sharing: Model Development and Cross Cultural Investigation," The 20th Asia Pacific Decision Sciences Institute Conference, Hong Kong, July 2015
  7. Hua-Hung (Robin) Weng; Ling-Lang Tang; Jamila Esi Odoom, (2015) "Environmental Uncertainty, Partnership Quality, and Supply Chain Performance in Two Countries: Taiwan and Gambia," The 20th Asia Pacific Decision Sciences Institute Conference, Hong Kong, July 2015
  8. Hua-Hung (Robin) Weng; Chun-Jing (Stacy) Ya, (2014) "Investigating the Impact of Design Factor on Green Service Delivery in Customer's Perspective: An Experimental Design in Taiwan's Convenient Store," The 19th Asia-Pacific Decision Sciences Institute Conference (APDSI 2014), Yokohama, JAPAN, July 2014
  9. Ja-Shen Chen; Hua-Hung (Robin) Weng; Han-Ming (Henry) Tsai, (2014) "The Impacts of Process Recovery Communication on Consumer Behaviors," The 19th Asia-Pacific Decision Sciences Institute Conference (APDSI 2014), Yokohama, JAPAN, July 2014
  10. Hua-Hung (Robin) Weng; Yue-Ting (Tim) Li, (2014) "Investigating the Impacts of Design Factors on Green Service Delivery in Company's Perspective: A Study of Taiwan's Retailing Stores," International Conference on Service Sciences and Innovation 2014, Taipei, TAIWAN, June, 2014
  11. Hua-Hung (Robin) Weng; Nguyen Thi Thi (Nina) Nhan, (2014) "Investigating the Impacts of Design Factors on the Service Delivery System: A Study of Taiwan''s Ethnic Restaurant," International Conference on Service Sciences and Innovation 2014, Taipei, TAIWAN, June, 2014
  12. Hua-Hung (Robin) Weng; Hui-Wen (Wendy) Wang, (2013) "Investigate Customer Behavior through Excessive Service in Tangible Facilities and Employees Responsiveness," The 12th International Decision Science Institute (IDSI) Conference, Bali, INDONESIA, July 2013
  13. J.-S. Chen; Hua-Hung (Robin) Weng; Chao-Lun (Irene) Huang, (2013) "Customer Engagement and Service Innovation for Insurance Companies," The 12th International Decision Science Institute (IDSI) Conference, Bali, INDONESIA, July 2013
  14. 曾 馥 珊; J.-S. Chen; Hua-Hung (Robin) Weng, (2013) "Co-opetition and service innovation," 2013 International Conference of Service Science and Innovation, Kaohsiung, TAIWAN, May 2013
  15. Douglas N. Hales; Hua-Hung (Robin) Weng; Nik Dholakia; Young-Tae Chang; Jasmine Lam Siu Lee, (2012) "Competitive Factors of Global Ports in the New Economy: Implications for Theory and Practice," International Forum on Shipping, Ports and Airports 2012, Hong Kong, May 2012
  16. Hai-Tien (Bruce) Feng;Hua-Hung (Robin) Weng, (2012) "More Service Is Better? An Exploratory Study on Excessive Service," 23rd Annual POM Conference, Chicago, IL USA, April 2012
  17. Hua-Hung (Robin) Weng;Chin-Yu (Eunice) Kao, (2011) "An Application of Contrast Effects on Service Recovery Process: A Preliminary Results in Taiwan," International Joint Conference on Service Sciences 2011, Taipei, TAIWAN, May 2011
  18. 馮海天; Hua-Hung (Robin) Weng, (2011) "More Service is Good? An Exploration of Excessive Service," 2011 台灣商管與資訊研討會, 新北市, 台灣, April 2011
  19. Hua-Hung (Robin) Weng; Chin-Yu (Eunice) Kao, (2011) "The Application of Contrast Effects on Service Recovery Design," 22nd Annual POM Conference, Reno, NV USA, April 2011
  20. Hua-Hung (Robin) Weng, (2010) "Service Recovery: A Comparison Between the US and Taiwan,” Annual POMS Conference, Vancouver, BC CANADA, May 2010
  21. "An Empirical Investigation of Successful Service Recovery Practices: A Cross-cultural Comparison between the US and Taiwan ,” Annual POMS Conference, Orlando, FL USA, May 2009
  22. "Service Recovery: Past, Present, and Future,” Seminar at National Taiwan University of Science and Technology, Taipei, TAIWAN, April 2009
  23. "Feedback for Process Improvement in B2B Banking Services: Constructs and Measurements in Different Cultures,” The Second International Conference on Operations and Supply Chain Management (ICOSCM), Taipei, TAIWAN, July 2008
  24. "Feedback for Process Improvement in B2B Banking Services: Constructs and Measurements,” Annual POMS Conference, San Diego, CA USA, May 2008
  25. "The Devil in the Details: A Critical Examination of Publicly Available Secondary Data in OM,” Annual POMS Conference, San Diego, CA USA, May 2008
  26. "Feedback for Process Improvement in B2B Banking Services: Application in Wholesale Banking,” INFORMS Annual Meeting, Seattle, WA USA, November 2007

研究計畫

專書/個案/其他出版品

產學計劃

教授課程

  1. 統計學
  2. 全球運籌管理
  3. 服務業管理
  4. 多變量分析
  5. 作業管理

論文指導

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