Professor Info

Photo
Name: 陳家祥 Chen, Ja-Shen
Discipline: TechMgt
TEL: 03-4638800 ext. 2633
Email: jchen@saturn.yzu.edu.tw
http://www.cm.yzu.edu.tw/CH/Page/Teacher.aspx?ID=jchen

Title

Professor

Speciality

Service Innovation Customer Relationship Management Digital Transformation

Academic BG.

  • Ph.D. in Decision Sciences, Rensselaer Polytechnic Institute, USA

Experience

    CERTIFICATE:
  • 1. Harvard Business School, Harvard University, Certificate on Program of Case Method and Participant-Centered Learning (PCMPCL), 2008
  • 2. General Electric Training Center, U. S. A., Certificate on Program of Taiwan Executive Manager Training, 2007
  • EXPERIENCES
  • Dean, Office of Academic Affairs, Yuan Ze University, Taiwan, August, 2016 – 2017
  • Dean, College of Management, Yuan Ze University, Taiwan, August, 2007 – 2013
  • Professor, College of Management, Yuan Ze University, Taiwan, August, 2010 – Present
  • Professor, Department of Business Administration and Graduate Institute of Management, Yuan Ze University, Taiwan, August, 2005 – July, 2010
  • Chair, Department of Business Management and Technology, Yuan Ze University, Taiwan, August, 2008 – July, 2011
  • Director, Institute of Leadership, College of Management, Yuan Ze University, Taiwan, August, 2007 –July, 2008
  • Associate Dean, College of Management, Yuan Ze University, Taiwan, March, 2006 – July, 2007
  • Visiting Scholar, Faculty of Business, City University of Hong Kong, Hong Kong, August, 2006 – September, 2006
  • Visiting Scholar, Department of Management Science and Engineering, Stanford University, March, 2005 – June, 2005 & March, 1999 – May, 1999
  • Chair/Director, Department of Business Administration, Yuan Ze University, August, 2001 – July, 2004
  • Director, Management Science and Engineering Program (former Engineering Economics System Program), Yuan Ze University – An exchange program with Stanford University, August, 1999 –July, 2004
  • Chair, Department of Business Management and Technology, Yuan Ze University, Taiwan, September, 1999 – July, 2001
  • Associate Professor, Department of Business Administration and Graduate Institute of Management, Yuan Ze University, Taiwan, August, 1995 – July, 2005
  • Merchandiser, International Business Division, The Mercuries, Taiwan, May, 1988 – February, 1989
  • Awards:
  • Y. Z. Hsu Chair Professor Award Far Eastern Y. Z. Hsu Science and Technology Memorial Foundation, 2016
  • Y. Z. Hsu Outstanding Professor Award Far Eastern Y. Z. Hsu Science and Technology Memorial Foundation, 2009, 2015
  • YZU Distinguished Research Award Yuan Ze University, 2007, 2011
  • NSC Excellent researcher grant National Science Council, Taiwan, 2010~date
  • NSC Project investigator fee National Science Council, Taiwan, 2001~2021
  • NSC Research award National Science Council, Taiwan, 1999, 2000
  • YZU Excellent Teaching Award Yuan Ze University, Taiwan, 1999
  • Advisor for best students’ thesis awards 14 thesis awards obtained, 1998-2020
  • External Services:
  • President, International Consortium on Electronic Business, 2015-2016.
  • President, Asia Pacific Decision Sciences Institute, 2013-2014.
  • Director board member, Service Science Society of Taiwan (臺灣服務科學學會,理事), 2011–date.
  • Director Board Member, Retailer Association of Chinese Taipei (中華民國零售百貨企業協會,理事), 2011–2014.
  • Director Board Member, Ta Hua Senior High School (大華中學,董事), 2007–2020.
  • Director Board Member, Shangri-La’s Far Eastern Plaza Hotel (香格里拉遠東飯店,董事), 2006 - 2012.
  • Review Committee , Management Track Research Project Grant Evaluation, National Science Council (國科會人文處管理學門專題研究計畫,複審委員), 2010– 2012.
  • Conference Chair, Chinese Society for Management of Technology Annual Conference, Chung-Li, Taiwan, Nov. 29 - Dec. 1, 2012.
  • Conference Chair, International Joint Conference on Service Science, Taipei, Taiwan, 2011 May 25-27.
  • Treasurer, Taiwan Association of Information Systems (TWAIS), 2010-2013.
  • 審查委員,國家產業創新獎_智慧科技領域,經濟部,2018 - Date
  • 領域主編,研發與創新領域,「科技管理學刊」,中華民國科技管理學會,2014~date
  • Section Editor, Sustainability, 2021~ date.
  • Editorial Board Member, Journal of Theoretical and Applied Electronic Commerce Research, 2021-Date
  • 評審委員/召集人,臺灣保險卓越獎-保戶服務,財團法人保險事業發展中心,民98 to Date。
  • 認證委員,華文商管學院(ACCSB)認證工作委員會,中華民國管理科學學會,民105 to Date。
  • 考評委員,經濟部科技專案績效考評會,民105-106年。
  • 審查委員,經濟部卓越中堅企業及潛力中堅企業遴選,2016年
  • 審查委員,科技部政府科技計畫審議,2008~2016年
  • 評鑑委員,教育部科技大學綜合評鑑,2016年
  • 計畫顧問,台北市電腦商業同業公會,民104-105年。
  • AACSB (國際商管教育協會),PRT member for Yonsei University, Korea,2014年。
  • 審查委員,教育部109學年度院所系科學位學程增設、改名整併調整,2019年。
  • 審查委員,台灣評鑑協會,大專院校教學品保服務,2019年。
  • 審查委員,國科會專題研究計畫,民92~ 108年。
  • 審查委員,國科會產學合作、出國進修,博士後、千里馬計畫,民92, 95, 99~108年。
  • 召集委員,教育部補助技專校院與產業園區合作計畫審查,休閒與服務創新領域,99-100年度。
  • 評鑑委員/召集人,高等教育評鑑中心,大學系所評鑑,民97-99年。
  • 主辦,經濟中國高峰論壇,徐元智先生紀念基金會、元智大學管理學院,民98年。
  • 主辦,金融海嘯高峰論壇,徐元智先生紀念基金會、元智大學管理學院,民98年。
  • 撰文,「大學管理教育:國際化與產學互動之趨勢與因應」,遠東人,民97年4月。
  • 撰文,「人才培育 ─ 元智管院引領潮流 與時俱進」,遠東人,民99年4月。
  • 課程咨詢委員,台北科技大學EMBA碩士在職專班,民97年。
  • ACCSB校外自評委員,文化大學商學院,民101年。
  • 校外自評委員,台灣科技大學企業管理學系,民98年。
  • 校外自評委員,致遠管理學院資訊管理學系,民98年。
  • 校外自評委員,逢甲大學EMBA碩士在職專班,民97年。
  • 計畫諮詢委員,工研院IEK中心,科技化加值服務業創新研究計畫,民96 - 98年。
  • Conference Organizer, 2008 International Conference on Electronic Business, Hawaii.
  • Distinguished Advisory Board, 2007 INFORMS Marketing Science Conference.
  • Track Chair, IT applications and Management, 2007 Association of Chinese Management Educator (ACME) conference, Las Vegas.
  • --
  • MBA course lecturing in Taiwan, Schiller International University, 2006 – 2007.
  • MBA course lecturing in Taiwan, Pacific Western University, 2003 – 2007.
  • MBA course lecturing in Taiwan, Australian National University, 2003 – 2005.
  • --
  • Consultant and principal project investigator for a number of well-known Taiwanese companies, to date.

Journal Papers

  1. Tsou, H. T., & Chen, J.-S.* (2021 accepted) "How does digital technology usage benefit firm performance? Digital transformation strategy and organizational innovation as mediators", Technology Analysis & Strategic Management. (SSCI)
  2. Wang, M.-C.* and Chen, J.-S. (2021 accepted). “Driving coopetition strategy to service innovation: The moderating role of coopetition recognition”. Review of Managerial Science. (SSCI)
  3. Hsu, S. H. Y., Tsou, H. T., & Chen, J.-S. (2021). “Yes, we do. Why not use augmented reality?” customer responses to experiential presentations of AR-based applications. Journal of Retailing and Consumer Services, 62, 102649 (SSCI).
  4. Chen, J.-S.*, Le, T. Y. & Florence, D. (2021). "Usability and responsiveness of AI chatbot on online customer experience in e-retailing." International Journal of Retail & Distribution Management, 49 (11), 1512-1531. (SSCI)
  5. Chen, J. S., Tsou, H. T. *, Chou, C. Y. & Ciou, C. H. (2020). "Effect of multichannel service delivery quality on customers' continued engagement intention: A customer experience perspective." Asia Pacific Journal of Marketing and Logistics, 32 (2), 473-494. (SSCI)
  6. Tsou, H. T. and Chen, J. S. * (2020). "The effects of dynamic capabilities on service innovation: Human capital as a mediator." Asian Journal of Technology Innovation, 28 (2), 181-203. (SSCI)
  7. Tsou, H. T., Chen, J. S.*, Chou, C. Y. & Chen, T.W. (2019). "Sharing economy service experience and its effects on behavioral intention," Sustainability, 11(18), 5050. (SSCI)
  8. Tsou, H. T., Chen, J. S.*, & Yu Ya-Wen (2019). "Antecedents of Co-development and Its Effect on Innovation Performance: A Business Ecosystem Perspective." Management Decision, 57 (7), 1609-1637. (SSCI)
  9. Tsou, H. T., Chen, J. S., & Wang, Z. Q.* (2019). "Partner Selection, Interorganizational Coordination, and New Service Development Success in the Financial Service Industry." Canadian Journal of Administrative Sciences/Revue canadienne des sciences de l’administration. 36(2), 231-247. (SSCI)
  10. Chen, J. S.*, Weng, H. H., & Huang, C. L. (2018). "A multilevel analysis of customer engagement, its antecedents, and the effects on service innovation." Total Quality Management & Business Excellence, 29(3-4), 410-428. (SSCI)
  11. Huang, P. C.*, Hou, C. C., and Chen, J.-S. (2017), “Analyzing the Trust Mechanism of the Sharing Economy Based on Innovation Diffusion Theory and Innovation Resistance Theory”, Management Review 36 (4), 39 – 54.「管理評論」 (TSSCI)
  12. Chou, C.Y., Chen, J.-S.*, & Liu, Y.-P. (2017). Inter-firm relational resources in cloud service adoption and their effect on service innovation. The Service Industries Journal, 37(3-4), 256-276. (SSCI)
  13. Chen, J.*, Kerr D., Chou, Y., and Ang, C. (2017), “Business co-creation for service innovation in the hospitality and tourism industry”, International Journal of Contemporary Hospitality Management, 29 (6), 1522-1540. (SSCI)
  14. Tsou, H. T., Chen, J.*, and Liao, S. W. (2016), “Enhancing intellectual capital for e-service innovation,” Innovation: Management, Policy & Practice. 18 (1), 30-53. (SSCI)
  15. Tsou, H. T.*, Chen, J., and Hsu, H. Y. (2016), “Learning for customization capability through agility: The case of IT industry,” Journal of Information Management. 23 (2), 155-186.「資訊管理學報」(TSSCI)
  16. Weng, H., Chen, J.*, and Chen, P. (2015),”Effects of green innovation on environmental and corporate performance: a stakeholder perspective,” Sustainability, 7(5), 4997-5026. doi:10.3390/su7054997 (SSCI)
  17. Chen, J.*, Kerr D., Tsang, S., and Sung, Y. (2015), “Co-production of Service Innovations through Dynamic Capability Enhancement,” The Service Industries Journal, 35 (1–2), 96–114. (SSCI)
  18. Tsou, H., Chen, J.*, and Liao, W. (2014), “Market and technology orientations for service delivery innovation: The link of innovative competence,” Journal of Business and Industrial Marketing, 29 (6), 499 - 513. (SSCI)
  19. Chou, L., Chu, C., Yeh, H., and Chen, J. (2014), “Work stress and employee well-being: The critical role of Zhong-Yong,” Asian Journal of Social Psychology, 17 (2), 115–127. (SSCI)
  20. Chu, M., Chen, J., Chang, P., Huang, C., and Tsai, P. (2013), “A model of cloud computing that includes Chinese medicine in the treatment of Diabetes,” Journal of Healthcare Management, 14 (1), 67 – 85.「醫務管理期刊」
  21. Ching, R., Tung, P., Chen, J., and Chen, H. (2013), “Narrative online advertising: Identification and its effects on attitude toward a product,” Internet Research, 23 (4), 414-438. (SSCI)
  22. Cheng, C. and Chen, J. (2013), “Breakthrough innovation: The roles of dynamic innovation capabilities and open innovation activities,” Journal of Business and Industrial Marketing, 28 (5), 444 - 454. (SSCI)
  23. Tsou, H. and Chen, J. (2012), “The influence of interfirm codevelopment competency on e-service innovation,” Information & Management, 49 (3-4), 177–189. (SSCI)
  24. Cheng, C., Chen, J., Tsou, H. (2012), “Market-creating service innovation: Verification and its associations with new service development and customer involvement,” Journal of Services Marketing, 26 (6), 444-457. (SSCI)
  25. Chen, J. and Tsou, H., (2012), “Performance effects of IT capability, service process innovation, and the mediating role of customer service,” Journal of Engineering and Technology Management, 29, 71-94. (SSCI)
  26. Liu, L., Peng, I, and Chen, J. (2011), "Enhancing technical services for customer relationship management - A case of solar cell equipment agent supplier." Industry and Management Forum, 13 (3), 58-74.「產業與管理論壇」. (TSSCI)
  27. Chen, J., Tsou, H., and Ching, R., (2011), “Co-production and its effects on service innovation,” Industrial Marketing Management, 40 (8), 1331–1346. (SSCI)
  28. Lou, M., Chen, J., Ching R., and Liu, C. (2011), “An examination of the effects of virtual experiential marketing on online customer intentions and loyalty,” The Service Industries Journal, 31 (13), 2163-2191. (SSCI)
  29. Lou, M., Chea, S., and Chen, J. (2011), “Web-Based Information Service Adoption: A Comparison of the Motivational Model and the Uses and Gratifications Theory,” Decision Support System, 51 (1), 21-30. (SCI)
  30. Chen, J. and Li, E., (2010), "The Effect of Information Technology Adoption and Design Customization on the Success of New Product Development", International Journal of Electronic Business, 8 (6), 550-578. (ABI)
  31. Chen, J., Tsou, H., and Huang, Y. (2009), “Service delivery innovation: Antecedents and impact on firm performance,” Journal of Service Research, 12 (1), 36-55. (SSCI)
  32. Huang, Y., Li, E., and Chen, J. (2009), “Information synergy as the catalyst between IT capability and innovativeness: empirical evidence from financial service sector”, Information Research, 14 (1) paper 394. [http://InformationR.net/ir/14-1/paper394.html] (SSCI)
  33. Chen, J., Ho, J., Tsou, H., and Lo, T., (2009) “The study of mass customization capability and agility: Antecedents and the effects on firm competitive advantage, Journal of e-Business, 11 (3), 489-518.「電子商務學報」 (TSSCI)
  34. Chen, J., Tsou, H., and Lai, D. (2009), “Technical services for customer relationship enhancement-Cases of dyestuff manufacturing and textile dyeing firms”, Journal of Management & Systems, 16(4), 555-583.「管理與系統」(TSSCI)
  35. Chen, J., Yen, H., Li, E., and Ching, R. (2009), “Measuring CRM effectiveness: construct development, validation, and application of a process-oriented model”, Total Quality Management and Business Excellence, 20(3), 283-299. (SSCI)
  36. Chen, J., Ching, R., and Tsou, H. (2009), “Multi-channels store image and the effects on purchase intention”, The Service Industries Journal, 29 (9), 1-16. (SSCI)
  37. Tseng, F., Chu, Y., and Chen J. (2009), “Measuring business performance in the high-tech manufacturing industry: A case study of Taiwan's large-sized TFT-LCD panel companies”, Omega, The International Journal of Management Science. 37(3), 686-697. (SSCI)
  38. Ho, J. and Chen, J. (2009), “Forecasting VoWLAN technology for the Taiwan mobile telecommunication Industry”, Technology Analysis & Strategic Management, 21(2), 213-232. (SSCI)
  39. Chen, J. and Tsou, H. (2008), “The examination of information technology adoption on new product development success”, Journal of Information Management, 15 (1), 1-28.「資訊管理學報」(TSSCI)
  40. Tsou, H. and Chen, J. (2007), “A study of factors affecting members participating in virtual communities---The case of Internet bookstore”, Journal of Chinese Management Review. 10 (4), 1-23.「中華管理評論」
  41. Chen, J. and Tsou, H. (2007), “Information technology adoption for service innovation practices and competitive advantage: The case of financial firms”, Information Research, 12 (3), paper 314. [http://InformationR.net/ir/12-3/paper314.html] (SSCI)
  42. Chen, J. and Ching, R. (2007), “The effects of information and communication technology on customer relationship management and customer lock-in”, International Journal of Electronic Business, 5 (5), 478-498. (ABI)
  43. Shen, Y., Chi, C., and Chen, J. (2007), “A new perspective on the effects of price promotions in Taiwan: a longitudinal study of a Chinese society”, International Journal of Consumer Studies, 31 (4), 385-390. (ABI)
  44. Chen, J. and Ching, R. (2007), “The effects of customer relationship management practices and multiple-channels on customer loyalty in financial services", Asia Pacific Management Review, 12 (3), 171-179. (TSSCI)
  45. Yang, A., Chen, J., Tsou, H, and Huang, C. (2006), “The study of manufacturing integration for product customization: Examples of CTO Models in the Taiwanese notebook PC industry“, Journal of e-Business, 8 (4), 557-584 (電子商務學報). (TSSCI)
  46. Li, E., Chen, J., and Huang, Y. (2006), “A framework for investigating the impact of IT capability and organizational capability on firm performance in the late industrializing context”, International Journal of Technology Management, 36 (1/2/3), 209-229. (SSCI)
  47. Lin, B., Lee, P., and Chen, J. (2006), “Social capital, capabilities, and entrepreneurial strategies: a study of Taiwanese high-tech new ventures”, Technological Forecasting & Social Change, 73 (2), 168-181. (SSCI)
  48. Chen, J., Huang, C., and Ching, R. (2005), “Maximizing customer equity by segmentation (MCES): Proposing a decision support system based on modified k-means”, Taiwan Journal of Marketing Science, 1 (1), 43-64 「行銷科學學報」.
  49. Lin, B. and Chen, J. (2005), “Corporate technology portfolios and R&D performance measures: a study of technology intensive firms”, R&D Management, 35 (2), 157-170. (SSCI)
  50. Yen. H., Chen, J., Lu, P., and Sheu, T. (2005), “E-services and customer relational benefits in the context of web-based self-service”, Journal of Information Management, 12 (1), 1-28.「資訊管理學報」(TSSCI)
  51. Lin, S., Tsou, H., and Chen, J. (2005), “A case study of core competence building for Taiwanese semiconductor distributors”, Journal of Chinese Management Review, 8 (2), 1-28. 「中華管理評論」
  52. Chen, J., Ching, R., and Lin, Y. (2004), “An extended study of the K-means algorithm and its applications,” Journal of the Operational Research Society, 55 (9), 976-987. (SSCI)
  53. Chen, J. and Ching, R. (2004), “An empirical study of the relationship of IT intensity and organizational absorptive capacity on customer relationship management performance,” Journal of Global Information Management. 12 (1), 1-17. (SSCI)
  54. Chen, J., Yen, H., Chi, C., and Liu, Y. (2004), “The impacts of market orientation on customer relationship management practices and performance”, Electronic Commerce Studies, 2 (4), 425-448 .「電子商務研究」
  55. Chen, J., Lin, B., and Huang, E. (2003), “Customer relationship management practices in e-commerce environment,” Journal of Global Logistics, 1 (1), 79-93.「全球運籌學刊」
  56. Chen, J., Yen, H., Leu, S., and Hsu, T. (2003), “Store image and customer loyalty - An empirical study on the department stores in Taipei metropolitan”, Journal of Chinese Management review, 6 (6), 156-177.「中華管理評論」
  57. Chung, D., Chen, J., and Huang, C. (2003), “The impacts of commercial bank management approaches to direct marketing performance,” Journal of Industry Management, 4 (1), 121-145.「產業管理學報」
  58. Chen, Ja-Shen and Chen, Ruei-I (2003). The effects of information sharing on supply chain performance: from the supplier’s perspective. Journal of Business Administration, 56 (March), 111-146.「企業管理學報」
  59. Chen, J. and Ching, R. (2002), “A proposed framework for transitioning to an e-business model”, Quarterly Journal of Electronic Commerce, 3 (4), 375-389.
  60. Chen, J., Su, W., and Tu, Y. (2002), “The Impacts of e-Business Activities on Supply Chain Partnership and Performance,” Journal of Information Management, 9 (1), 39-61.「資訊管理學報」(TSSCI)
  61. Chen, J. and Lin, B., (2001), “The effects of information technology on Taiwan retail supply chain management,” Journal of Information Development – Concepts, Systems, and Applications, 3 (1), 53-64.「資訊管理展望」
  62. Chen, J. and Heragu, S. S. (1999), “Stepwise decomposition approaches for large scale cell formation problem”, European Journal of Operational Research, 113 (1), 64-79. (SCI)
  63. Heragu, S. S. and Chen, J. (1998), “Optimal solution of cellular manufacturing system design: benders’ decomposition approach”, European Journal of Operational Research, 107 (1), 175-192. (SCI)

Conference Papers

  1. Chu, Y.-H.; Chen J.-S.; Ming-Chao Wang, (2019) “Why do older adults use wearable devices: A case study adopting the senior technology acceptance model (STAM),” Portland International Center for Management of Engineering and Technology (PICMET).
  2. 朱玉惠; Chen J.-S.; Ming-Chao Wang, (2019) “老年人對智慧手錶/手環之科技接受模式之探討-以台灣個案為例,” IMP2019 國際資訊管理暨實務研討會
  3. 朱玉惠; Chen J.-S.; Ming-Chao Wang, (2019) “老年人對腕戴式裝置的使用經驗探討,” 醫護與管理科際整合應用研討會
  4. 張世勲; 畢家豫; Chen J.-S., (2019) “發展第三方支付平台的商業模式:商業生態系觀點,” 2019 中華民國科技管理學會年會暨論文研討會
  5. 錢麗香; Chen J.-S., (2019) “線上申辦服務品質的認知價值與顧客滿意度對忠誠意向之研究,” 2019 中華民國科技管理學會年會暨論文研討會
  6. Hou, C.-C. and Chen, J. S. (2019), “An examination of customer behavior regarding the utilization of mobile applications in the mice industry”, Proceedings of the 2019 NEDSI Conference, Philadelphia , USA.
  7. Tran, D.H.C. and Chen, J. S. (2019), “Customer engagement at post-purchase stage in hotel business Proceedings of the 2019 International Conference, Asia-Pacific Region of Decision Sciences, Brisbane, Australia.
  8. Ngo M. C. and Chen J. S. (2019) ,“The relationship between customer brand engagement and brand loyalty, and brand experience in hospitality industry”, Proceedings of the 2019 International Conference, Asia-Pacific Region of Decision Sciences, Brisbane, Australia.
  9. Lin, Shao-Kai (Kevin) and Chen, J.-S. (2018), “Value co-creation and the effects on customer behavioral intention: A case of live streaming platform in Taiwan”, Asia-Pacific Region of Decision Sciences Institute, Bangkok, Thailand.
  10. Ko, Hsiang (Alvin) and Chen, J.-S. (2018), “The effects of value co-creation on customer experience: A case of Taiwan catering industry”, Asia-Pacific Region of Decision Sciences Institute, Bangkok, Thailand.
  11. Chen, T., Chou, C., and Chen, J. (2017), “Sharing economy, service experience and the effects on behavioral intention”, Proceedings of the 21st International Conference, Asia-Pacific Region of Decision Sciences Institute, Soul, Korea.
  12. Huang, B. and Chen, J. (2017) “The innovation diffusion, innovation resistance and social exchange theory of sharing economic trust, Proceedings of the 2017 NEDSI Conference, Springfield, USA.
  13. Bi, J. and Chen J. (2017) “eWOM impacted on the investment decisions of participants in online personal finance communities”, Proceedings of the 2017 NEDSI Conference, Springfield, USA.
  14. Tsou, H., Yu, Y. and Chen, J. (2016), “The view of ecosystem for business co-development and innovation performance”, Proceedings of the 16th International Conference on Electronic Business, Xiamen, China.
  15. Yu, Y. and Chen, J. (2016), “Business Co-development on Innovation Performance”, Proceedings of the First world congress and 2016 Asia-Pacific DSI conference, Beijing.
  16. Wu, P. and Chen, J. (2016), “Omni-channel customer experience and the effects on perceived store image”, Proceedings of the 2016 international conference on service science and innovation, Taipei.
  17. Chen, J. and Yao, C. (2016), “A study on the business models for intelligent services: An example of apps for cross-firm bonus points and package electronic tickets” Proceedings of the 2016 NEDSI Conference, Alexandria, USA.
  18. Chen, J. and Ang, C. (2015), “A proposed model of business co-creation for service innovation”, Proceedings of the 15th International Conference on Electronic Business, Hong Kong.
  19. Chiu, C., Chou, C., and Chen, J. (2015), “The effects of retail multiple channel integration on service innovation and performance”, Proceedings of the Nineteenth International Conference, Asia-Pacific Region of Decision Sciences Institute, Hong Kong.
  20. Tseng, F. and Chen, J. (2015), “The effects of co-opetition on firm performance through service innovation”, Proceedings of the 2nd international conference on Serviceology, San Jose, USA.
  21. Wu, C. and Chen, J. (2014), "Dynamic capability and its effect on service innovation,” Proceedings of the 14th International Conference on Electronic Business, Taipei, Taiwan.
  22. Nguyen, H., Chen, J., and Lee, C. (2014), “The effects of co-opetition capability on innovation practices and competitive advantage: A cross-national comparative study,” Proceedings of the 7th IEEE International Conference on Management of Innovation and Technology, Singapore.
  23. Ang, C. and Chen, J. (2014), “Co-creation dynamics for service innovation,” Proceedings of the 2nd international conference on Serviceology, Yokohama, Japan.
  24. Chen, J., Wen, H., and Tsai, H. (2014), “The impacts of process recovery communication on consumer behavior,” Proceedings of the Eighteenth International Conference, Asia-Pacific Region of Decision Sciences Institute, Yokohama, Japan.
  25. Lah, W. and Chen, J. (2014), “Service innovation for hotel business” Proceedings of the Eighteenth International Conference, Asia-Pacific Region of Decision Sciences Institute, Yokohama, Japan.
  26. Tsou, H. and Chen, J. (2013), “Openness for service innovation through knowledge creation,” Proceedings of the 44th International Conference, Decision Sciences Institute, Baltimore, USA.
  27. Tseng, F., Chen, J., and Weng, H. (2103), “Co-opetition and service innovation,” Proceedings of the 2013 International Conference of Service Science and Innovation, Kaohsiung, Taiwan.
  28. Liao, W. and Chen, J. (2013), “The effect of intellectual capital on e-service innovation,” Proceedings of the Seventeenth International Conference, Asia-Pacific Region of Decision Sciences Institute, Bali, Indonesia.
  29. Chen, J., Weng, H., and Huang, C. (2013), “Customer engagement and service innovation for insurance companies,” Proceedings of the Seventeenth International Conference, Asia-Pacific Region of Decision Sciences Institute, Bali, Indonesia.
  30. Ching, R. and Chen, J. (2012), "The impacts of co-production and dynamic capabilities on service innovation ", Proceedings of the Sixteenth International Conference, Asia-Pacific Region of Decision Sciences Institute, Chiang Mai, Thailand.
  31. Luo, M., Chen, J., and Lin, P. (2012), "How do Web events impede e-service use?" Proceedings of the sixteenth International Conference, Asia-Pacific Region of Decision Sciences Institute, Chiang Mai, Thailand.
  32. Chen, J., Ching, R., and Ang, C. (2011), "A study of travel agency collaboration and co-creation in the tourism industry", Proceedings of the 11th International Conference on Electronic Business, Bangkok.
  33. Liu, Y., Peng, Y., and Chen, J. (2011), "The study of cloud computing on service innovation", Proceedings of the fifteenth International Conference, Asia-Pacific Region of Decision Sciences Institute, Taipei, Taiwan.
  34. Chen, Y. and Chen, J. (2011), "The study of mobile service innovation on service performance", Proceedings of the 2011 International Joint Conference of Service Science, Taipei, Taiwan.
  35. Ching, R., Ang, C., and Chen, J. (2011), "The study of service co-creation", Proceedings of the 2011 International Joint Conference of Service Science, Taipei, Taiwan.
  36. Tsou, H., Chen, J., and Ching, R. (2010), "A strategic view of e-service innovation in an open environment", Proceedings of the Fourteenth International Conference, Asia-Pacific Region of Decision Sciences Institute, Hong Kong.
  37. Song, Y. and Chen, J. (2010), "Factors influencing service innovation in an open environment", Proceedings of the Fourteenth International Conference, Asia-Pacific Region of Decision Sciences Institute, Hong Kong.
  38. Yen, H. and Chen, J. (2010), "The effects of co-operation on innovation competence", Proceedings of the Fourteenth International Conference, Asia-Pacific Region of Decision Sciences Institute, Hong Kong.
  39. Cheng, C., Chen, J., and Tsou, H. (2010), "Market creation service innovation: Identification and verification", Proceedings of the Seventh International Conference on Service Systems and Service Management, Tokyo, Japan.
  40. Cheng, L., Chen, J. and Chang, C. (2009), "Mining implicit patterns of customer purchasing behavior based on the consideration of RFM model", Proceedings of the 9th International Conference on Electronic Business, Macau.
  41. Lah, W., Tsou, H., and Chen, J. (2009), “Service innovation in hotel industry: A cross-national comparative analysis”, Proceedings of the First International Conference on Service Sciences and Innovation, Taipei, Taiwan.
  42. Chen, J., Ching, R., and Chen, H. (2009), “Narrative online advertising: Elements identification and the effects”, Proceedings of the Thirteenth International Conference, Asia-Pacific Region of Decision Sciences Institute, Shanghai, China.
  43. Lou, M., Chea, S., and Chen, J. (2009), “Information quality, system quality, and cognitive absorption: Exploring the acceptance of information services, The Pacific Asia Conference on Information Systems (PACIS2009), Hyderabad, India.
  44. Cheng, L., Chen, S, Chen, J. (2009), “Applying weighted association rules with the consideration of product item relevancy”, Proceedings of the Sixth International Conference on Service Systems and Service Management, Xiamen, China. (EI)
  45. Chen, J., Ching, R., and Tsou, H. (2008), “Mobilizing customer service relationships: The effects of mobile services on communication quality, brand image and customer loyalty”, Proceedings of the Thirteenth International Conference, Asia-Pacific Region of Decision Sciences Institute, Brisbane, Australia.
  46. Tsou, H. and Chen, J. (2008), “Interfirm co-development competency, e-service innovation, and firm performance”, Proceedings of the 2008 R&D Management Conference, Ottawa, Canada.
  47. Chen J., Ching, R., Tsai, H. and Kuo, Y. (2008), “Blog effects on brand attitude and purchase intention”, Proceedings of the Fifth International Conference on Service Systems and Service Management, Melbourne. (EI)
  48. Ching, R., Cheng, L., Ni, S., and Chen, J. (2007), “Applying data classification techniques for churn prediction in retailing”, Proceedings of the 7th International Conference on Electronic Business, Taipei.
  49. Tsai, N., Chan, C., and Chen, J., (2007) “Information System Security of a Developed Country in Asia: Taiwan”, Proceedings of the 38th Annual Meeting of the Decision Sciences Institute, pp. 4501-4506, Phoenix.
  50. Tsou, H., Ching, R., and Chen, J. (2007), “Performance effects of IT capability and customer service: The moderating role of service process innovation”, Proceeding of the 2007 International Symposium on Information Systems & Management, Shanghai.
  51. Chen, J., Ching, R., and Tsou, H. (2007), “The effect of multi-channel store image on purchase intention”, Proceedings of the 9th International Conference of the Decision Sciences Institute, Bangkok.
  52. Chen, J. and Liu, J. (2007), “Virtual experiential marketing practices: An examination of the moderating effects”, Proceedings of the Fourth International Conference on Service Systems and Service Management, Chengdu. (EI)
  53. Chen, J. and Ching, R. (2007), “The effects of mobile customer relationship management on customer loyalty: Brand image does matter”, Proceeding of the Hawaii International Conference on System Sciences, Hawaii. (HICSS) (EI)
  54. Chen, J. and Ching, R. (2006), “The study of mobile customer relationship management and loyalty”, Proceedings of the Third International Conference on Service Systems and Service Management, Troyes, France.
  55. Chen, J. and Tsou, H. (2006), “Information Technology Adoption for Service Innovation and Firm Performance”, Proceedings of the Third International Conference on Service Systems and Service Management, Troyes, France. (EI)
  56. Tsou, H. and Chen, J. (2006), Information technology adoption for service innovation, Proceedings of the R&D Management Conference Taiwan, Taipei & Hsinchu, Taiwan.
  57. Liu, J. and Chen, J. (2006), “Virtual experiential marketing on online purchase intention,” Proceedings of the Eleventh International Conference, Asia-Pacific Region of Decision Sciences Institute, Hong Kong.
  58. Chen, J., Ching, R., and Legorreta, L. (2005), “A Proposed Model of the Effects of IT Diffusion On Organizational Absorptive Capacity and CRM Innovation Success”, Proceedings of the Fifth International Conference on Electronic Business, Hong Kong.
  59. Chen, J. and Ching, R. (2005), “An examination of the effects of CRM practices on CRM effectiveness and business performance,” Proceedings of the Tenth American Conference on Information Systems, Nebraska.
  60. Chen, J. and Tsou, H. (2005), “The effect of information technology adoption on new product development success,” Proceedings of the 8th International Conference of the Decision Sciences Institute, Barcelona.
  61. Chen, J. and Ching, R. (2005), “An examination of the antecedents of CRM practices,” Proceedings of the Fourth Conference on Information and Management Sciences, Kunming.
  62. Ching, R., Lai, B., and Chen, J. (2005), “Technical services for customer relationship enhancement-A case of textiles dyeing manufacturer,” Proceedings of the Tenth International Conference, Asia-Pacific Region of Decision Sciences Institute, Taipei.
  63. Huang, Y., Li, E., and Chen, J. (2005), “The Effect of Information Synergy and Innovativeness on Firm Performance,” Proceedings of the 14th International Conference on Management of Technology, Vienna.
  64. Ja-Shen Chen, Ching, Russell, Li, Eldon, and Liao, Yi-Ling (2004), “An exploratory study of the effects of CRM practices on CRM effectiveness and business performance”, Proceedings of the Fourth International Conference on Electronic Business, Beijing.
  65. Huang, Chun-Yao and Chen, Ja-Shen (2004), “Segmentation and customer equity: a decision support system”, Proceedings of the Taiwan Institute of Marketing Science Annual Conference, Taipei.
  66. Yang, Hao-Tung, Chiang, Shi-Tang, and Chen, Ja-Shen (2004), “The study of a fuzzy clustering approach for customer segmentation”, Proceedings of the First Conference on Operational Research Society in Taiwan, Taipei. [in Chinese]
  67. Chen, Ja-Shen (2004), ”Customer relationship management: antecedents, effectiveness construct and the impact to firm performance”, Proceedings of National Sciences Council Management II Track Annual Meeting, Tainan. [in Chinese]
  68. Lin, Shu-Ling, Tsou, Hung-Tai, Huang, Ling-Hsiu and Chen, Ja-Shen (2004), “The study of core competency building for Taiwanese IC distributors”, Proceedings of the Taiwan Conference on Business and Information. [in Chinese]
  69. Chen, Ja-Shen and Ching, K.H. Russell (2004), “An Examination of the Effects of Information and Communication Technology on Customer Relationship Management and Customer Lock-In”, The Tenth American Conference on Information Systems Proceedings, New York, U.S.A.
  70. Chen, Ja-Shen, Ching, K.H. Russell, Yen, Rebecca, and Chi, Chung-Shing (2004), “An Exploratory Study of an Effectiveness CRM Construct”, Ninth International Conference, Asia-Pacific Region of Decision Sciences Institute, Seoul.
  71. Huang, Yuan-Ho, Tsou, Hung-Tai, and Chen, Ja-Shen (2004), “A Framework for Accessing the IT Competence and Innovativeness,” Ninth International Conference, Asia-Pacific Region of Decision Sciences Institute, Seoul.
  72. Chen, Ja-Shen and Ching, K.H. Russell (2003) “An Examination of the Effects of IT Intensity and Organizational Absorptive Capacity on CRM Practices”, The Third International Conference on Electronic Business Proceedings, Singapore.
  73. Huang, Chun-Yao, Ching, Russell, and Chen, Ja-Shen (2003), “The Study of Maximizing Customer Equity by Segmentation: A Modified K-Means Approach”, The Third International Conference on Electronic Business Proceedings, Singapore.
  74. Chen, Ja-Shen (2003), “A study of profit model for customer clustering and the improvement of clustering performance”, Proceedings of National Sciences Council Management II Track Annual Meeting, Taiwan. [in Chinese]
  75. Yang, Ze-Chang and Chen, Ja-Shen (2003), “The Study of Product Customization for CTO Practices”, Proceedings of the 2003 International Conference on Information management and Practices. Taipei. [in Chinese]
  76. Chen, Ja-Shen and Chi, Chung-Shin (2003), “The Measure of Customer Relationship Management Effectiveness”, Proceedings of the 2003 7th International Conference on Interdisciplinary and Multifunctional Business Management, Taipei, pp.638-651. [in Chinese]
  77. Chi, Chung-Shin and Chen, Ja-Shen (2003), “The Case Study of Video on Demand System Vendor”, 2003 e-Commerce and Digital Life Symposium, Taipei. pp.1724-1728. [in Chinese]
  78. Chen, Ja-Shen and Lin, Bou-Wen (2003). “Impacts of Applying Information and Telecommunication Technologies to Customer Relationship Management,” 33rd International Conference on Western Decision Science Institute (full paper in CD-Rom), Hawaii.
  79. Ching, Russell, Chen, Ja-Shen, Lam, Monica, and Lin, Yi-Shen. (2003), “Better Customer Clustering Using an Initialization Approach for the K-Means Algorithm,” 33rd International Conference on Western Decision Science Institute (full paper in CD-Rom), Hawaii.
  80. Chen, Ja-Shen and Ching, Russell (2002). “An empirical study of impacts of IT intensity and organizational absorptive capacity on customer relationship management performance,” The Second International Conference on Electronic Business Proceedings, Taipei.
  81. Chen, Ja-Shen and Chen, Ruei-I (2002). “The effects of information sharing on supplier performance.” Proceedings of the 2002 International Conference on Information management and Practices. Taipei. [in Chinese]
  82. Chen, Ja-Shen, Ching, Russell, and Lam, Monica (2002), “A Proposed Model of Organization Capacity and CRM Innovation Success,” Proceedings of the 33rd Annual Meeting of the Decision Sciences Institute. San Diego, U.S.A.
  83. Chen, Ja-Shen, Ching, Russell, , Tsai, Nancy and Lam, Monica (2002), “A Proposed Model of the Effects of IT Diffusion on Organizational Absorptive Capacity and CRM Innovation Success,” The Eighth American Conference on Information Systems Proceedings, Dallas, U.S.A.
  84. Chen, Ja-Shen, Ching, Russell, Tsai, Nancy, and Liu, Yen-Chun (2002), “Moderating Effects of Customer Asset on Customer Relationship Management Performance”, Seventh International Conference, Asia-Pacific Region of Decision Sciences Institute, Bangkok.
  85. Ching, Russell, Chen, Ja-Shen, and Lin, Yi-Shen (2002) A Proposed Clustering Method for Customer Segmentation in CRM Performance,” Seventh International Conference, Asia-Pacific Region of Decision Sciences Institute, Bangkok.
  86. Chen, Yi-Chun and Chen, Ja-Shen (2002), “The Study of Profit Models for Customer Clustering,” The 2002 Chinese Decision Sciences Institute Meeting, Taipei. [in Chinese]
  87. Chen, Ja-Shen and Liu, Yen-Chun (2002), “A Proposed Framework for Impacts of Customer Asset on CRM Performance,” The 2002 6th International Conference on Interdisciplinary and Multifunctional Business Management, Taipei. [in Chinese]
  88. Chen, Ja-Shen, Ching, Russell, and Tsai, Nancy (2002), "A Proposed Study to Examine the Effects of Organizational Absorptive Capacity on CRM Performance", International Conference of Information Management Sciences Proceedings, Xi’an.
  89. Chen, Ja-Shen, Ching, Russell, and Tsai, Nancy (2002), “Management Changes toward an e-Business Era”, International Conference on Electronic Business Proceedings, (full paper in CD-Rom), Beijing.
  90. Chen, Ja-Shen and Lin, Yi-Shen (2002), “A modified K-Means algorithm for data clustering and mining”, International Conference on Western Decision Science Institute (full paper in CD-Rom), Las Vegas.
  91. Chen, Ja-Shen & Ching, Russell (2001) “A Proposed Framework for Transition to An E-Business Model”, The First International Conference on Electronic Business Proceedings, (full paper in CD-Rom), Hong Kong.
  92. Ching, Russell and Chen, Ja-Shen (2001) “A Compatibility Study of e-Commerce Implementation”, The First International Conference on Electronic Business Proceedings, (full paper in CD-Rom), Hong Kong.
  93. Chen, Ja-Shen, Lin, Bou-Wen, and Huang, Eva (2001) “An Empirical Study of Customer Relationship Management (CRM) Practices and Performance”, Sixth International Conference, Asia-Pacific Region of Decision Sciences Institute, (full paper in CD-Rom), Singapore.
  94. Chen, Ja-Shen (2001), “An integrated strategy for retail channel and service management under e-commerce environment”, Proceedings of National Sciences Council Management II Track Annual Meeting, Taiwan. [in Chinese]
  95. Chen, J., Su, W., and Tu, I. (2001), “The Study of e-PRM”, New Millennium, New Thoughts: International Academic Conference Proceedings, pp.233-251, Taipei. [in Chinese]
  96. Lee, C., Chen, R., Lu, Y., and Chen, J. (2001), “The Internet Bookstore for Worldwide Chinese Knowledge Portal”, The Fourth Case Study Conference on Business Administration Proceedings, pp247-253, Tainan. [in Chinese]
  97. Lin, Y., Chen, I., and Chen, J. (2001), “The virtual Service and Value provider for Real Estate Industry”, The Fourth Case Study Conference on Business Administration Proceedings, pp255-261, Tainan. [in Chinese]
  98. Chen, J., Lin, B., and Huang, I. (2000), “The Study of Customer Relationship Management in e-Commerce Environment”, The Forth Symposium on Distribution Management Proceedings, pp.183-193, Kaohsiung. [in Chinese]
  99. Chen, J. and Lin, B.(2000), “The Effects of Information Networking on Retail Supply Chain – An Empirical Study”, The International Conference on the Theories and Practices of Electronic Commerce Proceedings, pp.13-1~13-19, Taipei. [in Chinese]
  100. Chen, Ja-Shen and Chang, Monica(2000), ”Decision Modeling and Analysis of Category Pricing and Shelf Space Management”, Fifth International Conference, Asia-Pacific Region of Decision Sciences Institute, (full paper in CD-Rom) , Tokyo.
  101. Chen, Ja-Shen and Su, Wanru (2000), ”The effects of Supplier-Retailer Partnership on Efficient Consumer Response (ECR) Implementation in Taiwan Retail Industry”, The 5th International Conference on Global Business & Economic Development Conference Proceedings, Managing Global Business in the Internet Age, P.P. 466~476, Beijing。
  102. Chen, Ja-Shen and Chang, Monica (2000), “A Heuristics Approach for Solving Category Pricing and Shelf Space Management Problems”, The 2000 International Conference in Management Sciences Proceedings, P.P. 375~386, Taipei.
  103. Chen, Ja-Shen, and Oyang, Feng-Yi (1999), “Consumer Needs and Management Analysis for Taiwan Internet Supermarket Business”, The Third Symposium on Distribution Management Proceedings, pp.230-242, Kaohsiung. [in Chinese]
  104. Chen, J., Hsu, C., and Chang, M. (1999), “The Characteristics and Prosperities of Taiwan Retail Supply Chain Management”, Proceedings of the 1999 International Logistics Conference, pp.144-150, Taipei. [in Chinese]
  105. Chu, J. and Chen, J. (1999), “Information Technology Implementation in a Supermarket Chain: A Case Study”, The Fourth Case Study Conference on Management Localization Proceedings, pp.547-555, Tainan. [in Chinese]
  106. Chen, J. and Chu, J. (1998), “Case Studies of the Information Networking on Retail Channel Management”, The Fourth International Conference on Information Management Research and Practices, pp. 194-202, Taipei. [in Chinese]
  107. Chen, J., Chang, M., and Lee, C. (1998), “A Study of Supplier Selection for Convenient Store, Supermarket and Hypermarket”, The Third Service Management Conference Proceedings, pp.359-378, Taipei. [in Chinese]
  108. Chen, J. (1998), “Information Implementation in a Cement Plant Operations: A Case Study for University-Industry Research Cooperation”, The First University-Industry Research Cooperation Conference Proceedings, pp.85-89, Yunlin. [in Chinese]
  109. Chen, J. and Chu, Jian -Jr (1998), “Cellular Manufacturing System: Modeling and Analysis of Design and Planning Integration”, International Conference of Production Research, Taipei.
  110. Chen, J. (1996), ”An Integrated Design Approach for Cellular Manufacturing System“, The Chinese Industrial Engineering Association Conference Proceedings, Taipei. [in Chinese]
  111. Heragu, S. S. and Chen, J. (1996),” Incorporating Planning Issues in Facilities Design”, International Material Handling Research Colloquium, The Netherlands.
  112. Chen, J. and Heragu, S. S. (1995), ”Cellular Manufacturing System Design: Decomposition Approach for Solving Large Scale Problems”, International Industrial Engineering Conference, Canada.

Research Grants

    (國科會/科技部計畫):
  1. 「商業生態系演化機制:服務共創、平台模式、轉譯程序之架構與實證」,108-110年度國科會專題研究計畫(MOST 107-2410-H-155 -037 -MY3),計畫主持人 (107/8-110/7)
  2. 「分享經濟相關理論與模型建構:服務傳遞與體驗之探析」,107年度國科會專題研究計畫(MoST 106-2410-H-155-043-),計畫主持人 (106/8-107/7)
  3. 「商業生態系統下,企業多元關係運作對創新績效影響之研究」,104-106年度國科會專題研究計畫 (MoST104-2410-H-155-037-SS2),計畫主持人 (104/8-106/7)
  4. 「服務創新策略與執行:共創觀點、架構與實證」 - 總計畫暨子計畫二 :「動態競合之前因及競合能力對服務創新、競爭優勢之影響」,101-104年度國科會專題研究計畫 (NSC101-2410-H- 155-051-MY3),(總)計畫主持人 (101/8-104/7)
  5. 「共同生產對服務創新之影響-服務提供者與顧客之雙向觀點」,99-101年度國科會專題研究計畫 (NSC99-2410-H-155-003-MY2),計畫主持人 (99/8-101/7)
  6. 「提高附加價值之新服務設計」(總計畫) 98-101年度國科會專題研究計畫 (NSC98-2410-H-155-031-MY3),總計畫主持人 (98/8-101/7
  7. 「電子化服務與價值創造-子計畫六:電子化服務創新:開放式環境下之策略觀點與操作」,96-98年度國科會專題研究計畫 (1/3) (2/3) (3/3) (96-2416-H-155-003-MY3 1),計畫主持人 (96/8-99/7)
  8. 「台灣大型資訊系統導入與應用之研究 - 子計畫四:台灣大型資訊系統導入對企業服務創新與顧客關係影響之研究」(1/3) (2/3) (3/3),93-95年度國科會專題研究計畫 (NSC93-2416-H-155-011) ,計畫主持人 (93/8-96/7)
  9. 「資訊科技採納對新產品開發之影響:顧客涉入、技術特性、公司特性與競爭環境之議題研究」,93年度國科會專題研究計畫 (NSC93-2416-H-155-014) ,計畫主持人 (93/8-94/7)
  10. 「顧客關係管理研究:前置因素、成效構面、與對企業績效之影響」,92年度國科會專題研究計畫 (NSC92-2416-H-155-003) ,計畫主持人 (92/8-93/7)
  11. 「顧客分群利潤模式與分群方法改善之研究」,91年度國科會專題研究計畫(NSC 91- 2416-H-155-003) ,計畫主持人 (91/8-92/7)
  12. 「電子商務環境下顧客關係與夥伴關係管理之研究」,90年度國科會專題研究計畫(NSC 90-2416-H-155-014),計畫主持人 (90/8-91/7)
  13. 「電子商務環境下零售通路與服務策略整合探討」,89年度國科會專題研究計畫(NSC 89-2416-H-155-053),計畫主持人 (89/8-90/7)
  14. 「新經濟之典範移轉與方案:總計畫」,89-91年度國科會私校能量三年研究計畫(NSC 89-2745-P-155-001) (NSC 90-2745- P-155-002) (NSC 91-2745- P-155-003),Initiator, coordinator, and計畫共同主持人 (89/12-92/11)
  15. 「子計畫二:台灣企業電子商務導入之對照研究」,計畫主持人 (89/12-92/11)
  16. 「子計畫三:企業電子商務策略轉折之研究」,計畫共同主持人 (89/12-92/11)「企業電子商務進入模式選擇之實證研究」,89年度國科會專題研究計畫(NSC 89-2416- H -155-043),計畫共同主持人 (88/8-89/7)
  17. 「合夥關係對商業快速回應(ECR)實施影響之探討」,89年度國科會專題研究計畫(NSC 89-2416-H-155- 018) ,計畫主持人 (88/8-89/7)
  18. 「網路超市經營與消費需求分析探討」,88年度國科會學生專題研究計畫 (NSC 88-2815-C-155- 014-E) ,專題指導老師 (87/11-88/7)
  19. 「供應鏈管理之資訊網路應用成效:台灣零售業不同業態之分析與比較 」,88年度國科會專題研究計畫(NSC 88-2416-H-155- 017),計畫主持人 (87/8-88/7)
  20. 「從供給鏈觀點探討供應商-零售商之互動模式」,87年度國科會專題研究計畫(NSC 87-2416-H-155-001),計畫主持人 (86/8-87/7)
  21. 「胞狀製造系統:整合設計與規劃問題之模式與分析」,86年度國科會專題研究計畫(NSC 86-2213-E-155-008),計畫主持人 (85/8-86/7)
  22. 「商管產學橋接研究中心先導計畫-臺灣大學團隊」,國科會,(98-2420-H-002-050-),計畫共同主持人,(2009/10/1 - 2011/3/31)

Books/Pub.

  1. Chen, J. and Ching, R. (2006), "An examination of the effects of information and communication technology on CRM and customer lock-in", in Fjermestad, J. and Romano, Jr., N. (Eds.) Electronic Customer Relationship Management, M.E. Sharpe, pp.127-146.
  2. Chen, J. (2000), “e-Commerce and Business Management”, Yuan Ze University.
  3. Tang, L., Chen, J., and Lin, Y. (1999), “Office Automation”, The Open University.
  4. Chen, J. and Yen, H. (1998), “Cases for Service Management”, Yuan Ze University.
  5. Chen, J. (1996), “Managerial Decision Modeling and Analysis”, Yuan Ze Institute of Technology.
  6. S.S. Heragu and J. Chen, "Incorporating Planning Issues in Facility Design" in R.J. Graves, L.F. McGinnis, D.J. Medeiros, R.E. Ward and M.R. Wilhelm (Eds.), Progress in Material Handling Research: 1996, Braun-Brumfield, Inc., Ann Arbor, MI 1997, pp. 207-225.

Industrial Grants

  1. 「商業服務生態系顧問諮詢輔導委託案」,台北市電腦商業同業公會,統籌顧問 (105)
  2. 「商業服務生態系發展規劃暨國際案例分析委託案」,台北市電腦商業同業公會,委託顧問 (104)
  3. 「分享經濟為基礎之推薦系統與信任機制研究計畫」,工業技術研究院,計畫主持人(105/7-105/12)。
  4. 「行動導客引客互動服務解決方案及導客引客效益分析研究計畫」,工業技術研究院,計畫協同主持人(105/7-105/12)。
  5. 「科技導入婚紗市場之創新服務模式研究」,茱麗亞禮服有限公司,計畫主持人 (104/9-105/8)
  6. 「LBS行動廣告市場研究」,工業技術研究院,計畫共同主持人 (103/4-103/12)
  7. 「新服務商業模式可行性驗證報告」,工業技術研究院,計畫主持人 (102/5-102/10)
  8. 「以遠銀產品為標的之交叉銷售執行規劃」,遠東銀行,計畫主持人 (97/4-97/9)
  9. 「會員資料探勘與會員DNA分析」,遠百企業股份有限公司 (愛買),計畫主持人 (96/3-96/8)
  10. 「客服產業研究計畫」,台灣客服科技股份有限公司,計畫主持人 (93/1-93/6)
  11. 「營造多語生活環境計畫」,研考會,計畫顧問 (92/11-93/6)
  12. 「大學基礎教育計畫」,教育部,子計畫共同主持人 (89/8-93/7)
  13. 「提昇大學國際競爭力計畫-英語教學教育」,教育部,子計畫共同主持人 (91/8-92/7)
  14. “pAsia Customer Profile Management and Analysis”,資訊人,計畫主持人 (89/3-89/6)
  15. 「顧客關係管理與VIP系統架構計畫」,眾傑資訊,計畫主持人 (88/7 – 88/10)
  16. 「遠東電子商城建構:網路商品選擇與消費習性分析」,遠東R&D中心,計畫共同主持人
  17. 「亞洲水泥企業內網路資源與網管中心規劃研究」,亞洲水泥,計畫主持人 (87)
  18. 「亞洲水泥廠務及製造系統規劃研究與建置」,亞洲水泥,計畫主持人 (87)
  19. 「遠東國際商業銀行顧客滿意度調查分析與改進計畫」,遠東銀行,計畫共同主持人 (87)
  20. 「亞洲水泥索道運轉/維修管理系統規劃研究」,亞洲水泥,計畫主持人 (86)
  21. 「遠銀信用卡中心發卡流程規劃」,遠東銀行,計畫共同主持人 (86)
  22. 「教育部補助大學校院商管專業學院計畫」,教育部,計畫主持人 (99/8-101/7)

Courses

  1. Customer Relationship Management
  2. Service Marketing and Managemnet
  3. Information and e-Business Strategies
  4. Operations Management

Dissertation

  1. There have been over 250 supervised graduate students for the past 20 years. Please check the link below: http://ndltd.ncl.edu.tw/cgi-bin/gs32/gsweb.cgi/login?o=dwebmge

Awards & Certificates

  1. Y. Z. Hsu chair professor award Far Eastern Y. Z. Hsu Science and Technology Memorial Foundation, 2016
  2. Y. Z. Hsu outstanding professor award Far Eastern Y. Z. Hsu Science and Technology Memorial Foundation, 2009, 2015
  3. Distinguished research award Yuan Ze University, 2007, 2011
  4. NSC excellent researcher grant National Science Council, Taiwan, 2010~2015
  5. NSC project investigator fee National Science Council, Taiwan, 2001~2015
  6. Research award National Science Council, Taiwan, 1999, 2000
  7. Excellent teaching award Yuan Ze University, Taiwan, 1999
  8. Advisor for best students’ thesis awards 12 thesis awards obtained, 1998-2014 博碩士生論文獲獎13件,1998~2017年。

Pro. Membership

  1. 台灣服務科學學會,永久會員
  2. 國際電子企業學會(ICEB),會員
  3. 亞太決策科學學會(APDSI),會員
  4. 中華民國科技管理學會,永久會員
  5. 中華民國資訊管理學會,永久會員
  6. 中華民國管理科學學會,永久會員

Other Contributions

  1. Keynote speaker, The 9th International Conference on Knowledge-Based Economy & Global Management, November 7-8, 2013.
  2. International Advisory Panel, The R&D Management Conference 2006.
  3. Track Chair, IT applications and Management, 2006 Association of Chinese Management Educator (ACME) conference, Hawaii.
  4. Program Coordinator, 2005 10th Asia Pacific Decision Sciences Institute meeting, Taipei.
  5. Track Chair, IT applications and Management, 2005 Association of Chinese Management Educator (ACME) conference, San Diego.
  6. Track Chair, Service Operations Management, 2004 9th Asia Pacific Decision Sciences Institute meeting, Seoul.
  7. Section Chairperson, 8th International Decision Sciences Institute meeting, Barcelona, 2005.
  8. Section Chairperson, 6th Asia Pacific Decision Sciences Institute meeting, Singapore, 2001.
  9. Section Chairperson, 5th Asia Pacific Decision Sciences Institute meeting, Tokyo, 2000.
  10. Coordinator, “Workshop on e-commerce and telecommunications products pricing”, Yuan Ze University, Stanford University, and Far-Eastone Telecom, Taipei, Taiwan, 1999.
  11. Coordinator, Seminar on Outsourcing Strategies for Small and Medium Enterprises,亞洲生產力組織 (APO), 2004.
  12. 協辦,台灣客服協會,第二屆台灣客服產業學術論文競賽,民93年
  13. 主持人,台灣客服科技股份有限公司,客服產業研究計畫,民92~93年
  14. 計畫顧問,研考會,營造多語生活環境計畫,民92~93年
  15. 推薦序,CRM關鍵32堂課 (The Ultimate CRM handbook),臺灣 McGraw Hill 出版社,民92年
  16. 推薦序,探索客服中心金字塔,臺灣 Pearson培生出版社,民92年
  17. 召集人,台北金融研究發展基金會,金融行銷與顧客服務課程,民92年
  18. 共同主持人,桃園縣政府消防局,九十一年度機關政風調查計畫,民92年
  19. 審查委員,經濟部工業局,工業服務電子化入口網站建置計畫,民92年
  20. 審查委員,教育部文教處,赴歐美博士後研究申請審查,民91年
  21. 評鑑委員,經濟部委託管理科學學會,科技專案管理制度評鑑及複查,民91~ 93年
  22. 審查委員,大學教師升等審查,民91, 92, 97, 98, 99, 100, 101年
  23. 評鑑委員,管理科學學會,科技專案管理制度評鑑及複查,凌陽科技、東元科技、志聖工業、中國廣播、富微科技、…等,民91~ 92年
  24. 評審委員,教育部區域產學合作中心技專院校專題,民91年
  25. 審查委員,資訊工業策進會 ECR示範廠商評審,民91年
  26. 審查委員,資訊工業策進會2002電子商務年鑑,民91年
  27. 審查委員,資訊工業策進會電子商務推動藍圖大綱,民91年
  28. 主持人,資訊人網路公司 “pAsia Customer Profile Management and Analysis”專案,民89年
  29. 主辦人,“Workshop on e-commerce and telecommunications products pricing”, Yuan Ze University, Stanford University, and Far-Eastone Telecom, Taipei, Taiwan,民88年.
  30. 主持人,眾傑資訊公司,“顧客關係管理與VIP系統” 專案,民88年
  31. 共同主持人,遠東電子商務平台雛型建構,民88年
  32. 顧問,遠東研發中心諮詢團隊,民87-88年
  33. 主持人,亞洲水泥新竹廠網路資源與網管中心規劃研究,民87年
  34. 主持人,亞洲水泥新竹廠廠務製造管理資訊系統建構,民國86-87年
  35. 共同主持人,遠東銀行顧客滿意度調查與改善建議研究,民86-87年
  36. 主持人,亞洲水泥新竹廠索道組資料庫系統建構。民國85-86年
  37. 共同主持人,遠東銀行信用卡發卡流程合理化。民國86年
  38. 企業講座授課與演講(遠東集團、管科學會、購物中心協會、外貿協會、政治大學公企中心、清華大學科管所、中興大學科管所、成功大學、空中大學、資生堂、中華映管、山葉機車、大台北瓦斯、陸軍總部、企經協會、長榮重工、中華電信、神光科技、亞洲生產力組織、技嘉科技、敏盛醫院、天晟醫院、桃園縣政府、台北市政府、五股工業區、金車飲料、大陸寧波、大陸蘇州台商、越南胡志明市台商、泰國曼谷台商、台茂購物中心…等)民國85-98年
  39. 企業診斷輔導(力太電子、經濟部中小企業處委託:慶員工業有限公司、正本精密電子有限公司、振笙工業有限公司、洪福運通公司、…等)民國85-91年
  40. PROFESSIONAL MEMBERSHIP (past and current):
  41. Society of Service Science of Taiwan (S3TW)
  42. Chinese Society for Management of Technology (CSMOT)
  43. Institute of Chinese Information Management
  44. Chinese Management Association
  45. Asia Pacific Decision Sciences Institute (APDSI)
  46. International Consortium of Electronic Business (ICEB)
  47. Decision Sciences Institute (DSI)
  48. INstitute For Operations Research and Management Sciences (INFORMS)
  49. Production and Operations Management Society (POMS)
  50. Institute of Industrial Engineering (IIE)
  51. Institute of Chinese Industrial Engineering
  52. JOURNAL EDITORIAL REVIEWER:
  53. Journal of Service Research
  54. The Service Industries Journal
  55. Information & Management
  56. Technovation
  57. R&D Management
  58. Journal of Engineering and Technology Management
  59. Psychology & Marketing
  60. Journal of Strategic Information Systems
  61. Information Systems Frontiers
  62. International Journal of Production Economics
  63. International Journal of Technology Management
  64. International Journal of Electronic Business
  65. International Journal of Internet and Enterprise Management
  66. International Journal of Management and Decision Making
  67. Computer and Industrial Engineering
  68. Electronic Commerce Research and Applications
  69. European Journal of Operational Research
  70. IEEE on Men, Systems, and Cybernetics
  71. IIE Transaction
  72. Annual of Operations Research
  73. 管理學報
  74. 管理評論
  75. 資訊管理學報
  76. 企業管理學報
  77. 全球運籌學刊
  78. 中山管理評論
  79. 東吳經濟商學學報
  80. 電子商務研究
  81. 管理研究學報
  82. 中國工業工程學刊
  83. 交大管理學報
  84. 電子商務學報