Professor Info

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Name: 翁華鴻 Weng, Robin Hua-Hung
Discipline: IntBiz
TEL: 03-4638800 ext. 2688
Email: RobinWeng@saturn.yzu.edu.tw

Title

Associate Professor, Director of Accreditation Office, Convener of IB Discipline

Speciality

Service Management Service Quality Green Service

Academic BG.

  • PhD in Management, Clemson University, SC USA 2009
  • MBA, Clemson University, SC USA 2002
  • MS in Civil Engineering, National Cheng Kung University, Tainan TAIWAN 1997
  • BS in Civil Engineering, National Taiwan University, Taipei TAIWAN 1995

Experience

  • Associate Professor, College of Management, Yuan Ze University, TAIWAN 2020~Current
  • Assistant Professor, College of Management, Yuan Ze University, TAIWAN 2009~2020
  • Instructor, Department of Management, Clemson University , USA 2004~2009

Journal Papers

  1. Hua-Hung (Robin) Weng; J.-S. Chen; Pei-Ching Chen, (2015), "Effects of Green Innovation on Environmental and Corporate Performance: A Stakeholder Perspective," Sustainability, 7 (5), 4997~5026.

Conference Papers

  1. Thi Kieu Oanh Co; Hua-Hung (Robin) Weng, (2023) "Investigating the Impact of Sustainability on Consumer Choice Behavior and Customer Behavior in the E-Commerce Platforms Context," International Conference on Innovation and Management, Osaka, JAPAN, July, 2023.
  2. Harry Le; Hua-Hung (Robin) Weng, (2022) "A Decision-Making Model for Supply Chain Reconstruction in ASEAN Countries in the Post-Pandemic Era," The Global Interdisciplinary Green Cities Conference 2022, Lucerne, SWITZERLAND, June, 2022.
  3. 鍾雨純、翁華鴻，（2022） "探討旅遊動機、旅遊吸引力及沉浸體驗對滿意度與忠誠度影響之研究－以峨眉鄉為例，" 2022年運動休閒與餐旅管理國際學術線上研討會，台北，臺灣，May, 2022。
  4. Jing-Ting Huang; Hua-Hung (Robin) Weng "Investigating the Perception of Green Products, Consumption Values, and Customer Behavior in Cosmetics Industry," 2021 Management Concept and Application Conference, Kaohsiung, TAIWAN, April, 2021.
  5. 曾芳美、翁華鴻、呂芬郁，（2020） "團隊多元化、團隊新興領導、團隊共同領導對團隊績效之影響：以多階段創新創意競賽為例，" 2020中華民國科技管理學會年會暨論文研討會，新竹，臺灣，December, 2020。
  6. 翁華鴻，(2020) "內容與語言融合教學法（CLIL）在非母語及母語教學課程中的應用，" 109年「跨域敘事X創新教學」全國議題論壇，臺中，臺灣，January，2020。
  7. Kenderly Duverge; Louis Y. Y. Lu; Hua-Hung (Robin) Weng, (2019) "The Development Trajectory of Readiness for Environmental Changes: A Citation Network Analysis," International Conference on Innovation and Management 2019 Summer, Hiroshima, JAPAN, July, 2019.
  8. Hua-Hung (Robin) Weng; Heng-Yih Liu; YC Chang, (2018) "Investigating the Partnership in Public-Private-Partnership Projects: Electronic Toll Collection in Taiwan," International Conference on Economics, Management and Technology 2018, Bangkok, Thailand, November, 2018.
  9. Hua-Hung (Robin) Weng, (2017) "Investigating the Impact of a Feedback System on Process Improvement - A Study in Taiwan Banking Industry," 2017 Asia Pacific DSI Conference, Seoul, KOREA, July, 2017.
  10. Chia-Wen (Winnie) Chang; Hua-Hung (Robin) Weng, (2016) "Investigating the Relationships Between Online Ethic Dimensions amd Customer Trust," First World Congress and 2016 Asia Pacific DSI Conference, Beijing, CHINA, July, 2016.
  11. Ren-An Lo; Hua-Hung (Robin) Weng, (2016) "Investigating the Effects Between Service Interaction and Behavioral Attitudes on Green Participation," First World Congress and 2016 Asia Pacific DSI Conference, Beijing, CHINA, July, 2016.
  12. Joshua Justice; Hua-Hung (Robin) Weng, (2016) "Investigating the Destination Choices Among Taiwanese Tourists," International Conference on Service Sciences and Innovation (ICSSI 2016), Taipei, TAIWAN, June, 2016
  13. Hua-Hung (Robin) Weng, (2016) "Investigating the Feedback System for Process Improvement in Banking," International Conference on Service Sciences and Innovation (ICSSI 2016), Taipei, TAIWAN, June, 2016
  14. Hua-Hung (Robin) Weng; Sadia Deen, (2015) "Customer Knowledge Creation through Knowledge Sharing: Model Development and Cross Cultural Investigation," The 20th Asia Pacific Decision Sciences Institute Conference, Hong Kong, July 2015
  15. Hua-Hung (Robin) Weng; Ling-Lang Tang; Jamila Esi Odoom, (2015) "Environmental Uncertainty, Partnership Quality, and Supply Chain Performance in Two Countries: Taiwan and Gambia," The 20th Asia Pacific Decision Sciences Institute Conference, Hong Kong, July 2015
  16. Hua-Hung (Robin) Weng; Chun-Jing (Stacy) Ya, (2014) "Investigating the Impact of Design Factor on Green Service Delivery in Customer's Perspective: An Experimental Design in Taiwan's Convenient Store," The 19th Asia-Pacific Decision Sciences Institute Conference (APDSI 2014), Yokohama, JAPAN, July 2014
  17. Ja-Shen Chen; Hua-Hung (Robin) Weng; Han-Ming (Henry) Tsai, (2014) "The Impacts of Process Recovery Communication on Consumer Behaviors," The 19th Asia-Pacific Decision Sciences Institute Conference (APDSI 2014), Yokohama, JAPAN, July 2014
  18. Hua-Hung (Robin) Weng; Yue-Ting (Tim) Li, (2014) "Investigating the Impacts of Design Factors on Green Service Delivery in Company's Perspective: A Study of Taiwan's Retailing Stores," International Conference on Service Sciences and Innovation 2014, Taipei, TAIWAN, June, 2014
  19. Hua-Hung (Robin) Weng; Nguyen Thi Thi (Nina) Nhan, (2014) "Investigating the Impacts of Design Factors on the Service Delivery System: A Study of Taiwan''s Ethnic Restaurant," International Conference on Service Sciences and Innovation 2014, Taipei, TAIWAN, June, 2014
  20. Hua-Hung (Robin) Weng; Hui-Wen (Wendy) Wang, (2013) "Investigate Customer Behavior through Excessive Service in Tangible Facilities and Employees Responsiveness," The 12th International Decision Science Institute (IDSI) Conference, Bali, INDONESIA, July 2013
  21. J.-S. Chen; Hua-Hung (Robin) Weng; Chao-Lun (Irene) Huang, (2013) "Customer Engagement and Service Innovation for Insurance Companies," The 12th International Decision Science Institute (IDSI) Conference, Bali, INDONESIA, July 2013
  22. 曾 馥 珊; J.-S. Chen; Hua-Hung (Robin) Weng, (2013) "Co-opetition and service innovation," 2013 International Conference of Service Science and Innovation, Kaohsiung, TAIWAN, May 2013
  23. Douglas N. Hales; Hua-Hung (Robin) Weng; Nik Dholakia; Young-Tae Chang; Jasmine Lam Siu Lee, (2012) "Competitive Factors of Global Ports in the New Economy: Implications for Theory and Practice," International Forum on Shipping, Ports and Airports 2012, Hong Kong, May 2012
  24. Hai-Tien (Bruce) Feng;Hua-Hung (Robin) Weng, (2012) "More Service Is Better? An Exploratory Study on Excessive Service," 23rd Annual POM Conference, Chicago, IL USA, April 2012
  25. Hua-Hung (Robin) Weng;Chin-Yu (Eunice) Kao, (2011) "An Application of Contrast Effects on Service Recovery Process: A Preliminary Results in Taiwan," International Joint Conference on Service Sciences 2011, Taipei, TAIWAN, May 2011
  26. 馮海天; Hua-Hung (Robin) Weng, (2011) "More Service is Good? An Exploration of Excessive Service," 2011 台灣商管與資訊研討會, 新北市, 台灣, April 2011
  27. Hua-Hung (Robin) Weng; Chin-Yu (Eunice) Kao, (2011) "The Application of Contrast Effects on Service Recovery Design," 22nd Annual POM Conference, Reno, NV USA, April 2011
  28. Hua-Hung (Robin) Weng, (2010) "Service Recovery: A Comparison Between the US and Taiwan,” Annual POMS Conference, Vancouver, BC CANADA, May 2010
  29. "An Empirical Investigation of Successful Service Recovery Practices: A Cross-cultural Comparison between the US and Taiwan ,” Annual POMS Conference, Orlando, FL USA, May 2009
  30. "Service Recovery: Past, Present, and Future,” Seminar at National Taiwan University of Science and Technology, Taipei, TAIWAN, April 2009
  31. "Feedback for Process Improvement in B2B Banking Services: Constructs and Measurements in Different Cultures,” The Second International Conference on Operations and Supply Chain Management (ICOSCM), Taipei, TAIWAN, July 2008
  32. "Feedback for Process Improvement in B2B Banking Services: Constructs and Measurements,” Annual POMS Conference, San Diego, CA USA, May 2008
  33. "The Devil in the Details: A Critical Examination of Publicly Available Secondary Data in OM,” Annual POMS Conference, San Diego, CA USA, May 2008
  34. "Feedback for Process Improvement in B2B Banking Services: Application in Wholesale Banking,” INFORMS Annual Meeting, Seattle, WA USA, November 2007

Research Grants

Books/Pub.

Industrial Grants

Courses

  1. Statistics
  2. Global Logistics Management--Global E-Commerce and Logistics
  3. Service Industry Management
  4. Multivariate Data Analysis
  5. Operations Management

Dissertation

Awards & Certificates

Pro. Membership

Other Contributions