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教授個人資料

教授個人資料
翁華鴻
職稱
副教授兼認證辦公室主任、國際企業學群召集人
專長/研究領域
  • 服務管理
  • 服務品質
  • 綠色服務
學歷
  • 克萊門森大學(Clemson University, SC),美國,管理學博士,2009。
  • 克萊門森大學(Clemson University, SC),美國,企業管理碩士,2002。
  • 國立成功大學,台灣,土木碩士,1997。
  • 國立台灣大學,台灣,土木學士,1995。
經歷
  • 副教授,台灣元智大學,2020~現在
  • 助理教授,台灣元智大學,2009~2020
  • 講師,美國克萊門森大學,2004~2009
  • 期刊論文
  • 會議論文
  • 研究計畫
  • 專書/個案/其他出版品
  • 產學計劃
  • 教授課程
  • 論文指導
  • 獲獎與專業證照
  • 學會會員
  • 其他校外服務
  • Hua-Hung (Robin) Weng; J.-S. Chen; Pei-Ching Chen, (2015), "Effects of Green Innovation on Environmental and Corporate Performance: A Stakeholder Perspective," Sustainability, 7 (5), 4997~5026.
  • Hua-Hung (Robin) Weng, (2017) "Investigating the Impact of a Feedback System on Process Improvement - A Study in Taiwan Banking Industry," 2017 Asia Pacific DSI Conference, Seoul, KOREA, July, 2017.
  • Chia-Wen (Winnie) Chang; Hua-Hung (Robin) Weng, (2016) "Investigating the Relationships Between Online Ethic Dimensions amd Customer Trust," First World Congress and 2016 Asia Pacific DSI Conference, Beijing, CHINA, July, 2016.
  • Ren-An Lo; Hua-Hung (Robin) Weng, (2016) "Investigating the Effects Between Service Interaction and Behavioral Attitudes on Green Participation," First World Congress and 2016 Asia Pacific DSI Conference, Beijing, CHINA, July, 2016.
  • Joshua Justice; Hua-Hung (Robin) Weng, (2016) "Investigating the Destination Choices Among Taiwanese Tourists," International Conference on Service Sciences and Innovation (ICSSI 2016), Taipei, TAIWAN, June, 2016
  • Hua-Hung (Robin) Weng, (2016) "Investigating the Feedback System for Process Improvement in Banking," International Conference on Service Sciences and Innovation (ICSSI 2016), Taipei, TAIWAN, June, 2016
  • Hua-Hung (Robin) Weng; Sadia Deen, (2015) "Customer Knowledge Creation through Knowledge Sharing: Model Development and Cross Cultural Investigation," The 20th Asia Pacific Decision Sciences Institute Conference, Hong Kong, July 2015
  • Hua-Hung (Robin) Weng; Ling-Lang Tang; Jamila Esi Odoom, (2015) "Environmental Uncertainty, Partnership Quality, and Supply Chain Performance in Two Countries: Taiwan and Gambia," The 20th Asia Pacific Decision Sciences Institute Conference, Hong Kong, July 2015
  • Hua-Hung (Robin) Weng; Chun-Jing (Stacy) Ya, (2014) "Investigating the Impact of Design Factor on Green Service Delivery in Customer's Perspective: An Experimental Design in Taiwan's Convenient Store," The 19th Asia-Pacific Decision Sciences Institute Conference (APDSI 2014), Yokohama, JAPAN, July 2014
  • Ja-Shen Chen; Hua-Hung (Robin) Weng; Han-Ming (Henry) Tsai, (2014) "The Impacts of Process Recovery Communication on Consumer Behaviors," The 19th Asia-Pacific Decision Sciences Institute Conference (APDSI 2014), Yokohama, JAPAN, July 2014
  • Hua-Hung (Robin) Weng; Yue-Ting (Tim) Li, (2014) "Investigating the Impacts of Design Factors on Green Service Delivery in Company's Perspective: A Study of Taiwan's Retailing Stores," International Conference on Service Sciences and Innovation 2014, Taipei, TAIWAN, June, 2014
  • Hua-Hung (Robin) Weng; Nguyen Thi Thi (Nina) Nhan, (2014) "Investigating the Impacts of Design Factors on the Service Delivery System: A Study of Taiwan''s Ethnic Restaurant," International Conference on Service Sciences and Innovation 2014, Taipei, TAIWAN, June, 2014
  • Hua-Hung (Robin) Weng; Hui-Wen (Wendy) Wang, (2013) "Investigate Customer Behavior through Excessive Service in Tangible Facilities and Employees Responsiveness," The 12th International Decision Science Institute (IDSI) Conference, Bali, INDONESIA, July 2013
  • J.-S. Chen; Hua-Hung (Robin) Weng; Chao-Lun (Irene) Huang, (2013) "Customer Engagement and Service Innovation for Insurance Companies," The 12th International Decision Science Institute (IDSI) Conference, Bali, INDONESIA, July 2013
  • 曾 馥 珊; J.-S. Chen; Hua-Hung (Robin) Weng, (2013) "Co-opetition and service innovation," 2013 International Conference of Service Science and Innovation, Kaohsiung, TAIWAN, May 2013
  • Douglas N. Hales; Hua-Hung (Robin) Weng; Nik Dholakia; Young-Tae Chang; Jasmine Lam Siu Lee, (2012) "Competitive Factors of Global Ports in the New Economy: Implications for Theory and Practice," International Forum on Shipping, Ports and Airports 2012, Hong Kong, May 2012
  • Hai-Tien (Bruce) Feng;Hua-Hung (Robin) Weng, (2012) "More Service Is Better? An Exploratory Study on Excessive Service," 23rd Annual POM Conference, Chicago, IL USA, April 2012
  • Hua-Hung (Robin) Weng;Chin-Yu (Eunice) Kao, (2011) "An Application of Contrast Effects on Service Recovery Process: A Preliminary Results in Taiwan," International Joint Conference on Service Sciences 2011, Taipei, TAIWAN, May 2011
  • 馮海天; Hua-Hung (Robin) Weng, (2011) "More Service is Good? An Exploration of Excessive Service," 2011 台灣商管與資訊研討會, 新北市, 台灣, April 2011
  • Hua-Hung (Robin) Weng; Chin-Yu (Eunice) Kao, (2011) "The Application of Contrast Effects on Service Recovery Design," 22nd Annual POM Conference, Reno, NV USA, April 2011
  • Hua-Hung (Robin) Weng, (2010) "Service Recovery: A Comparison Between the US and Taiwan,” Annual POMS Conference, Vancouver, BC CANADA, May 2010
  • "An Empirical Investigation of Successful Service Recovery Practices: A Cross-cultural Comparison between the US and Taiwan ,” Annual POMS Conference, Orlando, FL USA, May 2009
  • "Service Recovery: Past, Present, and Future,” Seminar at National Taiwan University of Science and Technology, Taipei, TAIWAN, April 2009
  • "Feedback for Process Improvement in B2B Banking Services: Constructs and Measurements in Different Cultures,” The Second International Conference on Operations and Supply Chain Management (ICOSCM), Taipei, TAIWAN, July 2008
  • "Feedback for Process Improvement in B2B Banking Services: Constructs and Measurements,” Annual POMS Conference, San Diego, CA USA, May 2008
  • "The Devil in the Details: A Critical Examination of Publicly Available Secondary Data in OM,” Annual POMS Conference, San Diego, CA USA, May 2008
  • "Feedback for Process Improvement in B2B Banking Services: Application in Wholesale Banking,” INFORMS Annual Meeting, Seattle, WA USA, November 2007
  • 教育部教學實踐研究計畫「以教育科技工具提升學生商業分析能力-以元智大學統計學為例」(計畫編號:PBM1101113,2021/08/01~2022/07/31)
  • 教育部議題導向敘事力教學社群團隊培力計畫「結合模組教學與跨領域學習提升學生的敘事力」(2019/3/6~2020/7/31)
  • 教育部教學實踐研究計畫「內涵與語言融合教學法(CLIL)在非母語及母語教學課程中的應用‐以元智大學管理學院全球運籌管理課程為例」(計畫編號:PBM107030,2018/08/01~2019/07/31)
  • 科技部私校能量計畫「產業加值與永續: 產品與服務創新」之子計畫七「增進服務創新之反饋系統」(計畫編號:NSC102-2632-H-155-001-MY3,2013/8/1~2016/7/31)
  • 統計學
  • 全球運籌管理--全球電商與物流
  • 服務業管理
  • 多變量分析
  • 作業管理
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