元智大學管理學院 | College of Management, Yuan Ze University

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翁華鴻

職稱

副教授兼認證辦公室主任、國際企業學群召集人

專長/研究領域

服務管理
服務品質
綠色服務

學歷

克萊門森大學(Clemson University, SC)，美國，管理學博士，2009。
克萊門森大學(Clemson University, SC)，美國，企業管理碩士，2002。
國立成功大學，台灣，土木碩士，1997。
國立台灣大學，台灣，土木學士，1995。

經歷

副教授，台灣元智大學，2020~現在
助理教授，台灣元智大學，2009~2020
講師，美國克萊門森大學，2004~2009

期刊論文
會議論文
研究計畫
專書/個案/其他出版品
產學計劃
教授課程
論文指導
獲獎與專業證照
學會會員
其他校外服務

Hua-Hung (Robin) Weng; J.-S. Chen; Pei-Ching Chen, (2015), "Effects of Green Innovation on Environmental and Corporate Performance: A Stakeholder Perspective," Sustainability, 7 (5), 4997~5026.

Thi Kieu Oanh Co; Hua-Hung (Robin) Weng, (2023) "Investigating the Impact of Sustainability on Consumer Choice Behavior and Customer Behavior in the E-Commerce Platforms Context," International Conference on Innovation and Management, Osaka, JAPAN, July, 2023.
Harry Le; Hua-Hung (Robin) Weng, (2022) "A Decision-Making Model for Supply Chain Reconstruction in ASEAN Countries in the Post-Pandemic Era," The Global Interdisciplinary Green Cities Conference 2022, Lucerne, SWITZERLAND, June, 2022.
鍾雨純、翁華鴻，（2022） "探討旅遊動機、旅遊吸引力及沉浸體驗對滿意度與忠誠度影響之研究－以峨眉鄉為例，" 2022年運動休閒與餐旅管理國際學術線上研討會，台北，臺灣，May, 2022。
Jing-Ting Huang; Hua-Hung (Robin) Weng "Investigating the Perception of Green Products, Consumption Values, and Customer Behavior in Cosmetics Industry," 2021 Management Concept and Application Conference, Kaohsiung, TAIWAN, April, 2021.
曾芳美、翁華鴻、呂芬郁，（2020） "團隊多元化、團隊新興領導、團隊共同領導對團隊績效之影響：以多階段創新創意競賽為例，" 2020中華民國科技管理學會年會暨論文研討會，新竹，臺灣，December, 2020。
翁華鴻，(2020) "內容與語言融合教學法（CLIL）在非母語及母語教學課程中的應用，" 109年「跨域敘事X創新教學」全國議題論壇，臺中，臺灣，January，2020。
Kenderly Duverge; Louis Y. Y. Lu; Hua-Hung (Robin) Weng, (2019) "The Development Trajectory of Readiness for Environmental Changes: A Citation Network Analysis," International Conference on Innovation and Management 2019 Summer, Hiroshima, JAPAN, July, 2019.
Hua-Hung (Robin) Weng; Heng-Yih Liu; YC Chang, (2018) "Investigating the Partnership in Public-Private-Partnership Projects: Electronic Toll Collection in Taiwan," International Conference on Economics, Management and Technology 2018, Bangkok, Thailand, November, 2018.
Hua-Hung (Robin) Weng, (2017) "Investigating the Impact of a Feedback System on Process Improvement - A Study in Taiwan Banking Industry," 2017 Asia Pacific DSI Conference, Seoul, KOREA, July, 2017.
Chia-Wen (Winnie) Chang; Hua-Hung (Robin) Weng, (2016) "Investigating the Relationships Between Online Ethic Dimensions amd Customer Trust," First World Congress and 2016 Asia Pacific DSI Conference, Beijing, CHINA, July, 2016.
Ren-An Lo; Hua-Hung (Robin) Weng, (2016) "Investigating the Effects Between Service Interaction and Behavioral Attitudes on Green Participation," First World Congress and 2016 Asia Pacific DSI Conference, Beijing, CHINA, July, 2016.
Joshua Justice; Hua-Hung (Robin) Weng, (2016) "Investigating the Destination Choices Among Taiwanese Tourists," International Conference on Service Sciences and Innovation (ICSSI 2016), Taipei, TAIWAN, June, 2016
Hua-Hung (Robin) Weng, (2016) "Investigating the Feedback System for Process Improvement in Banking," International Conference on Service Sciences and Innovation (ICSSI 2016), Taipei, TAIWAN, June, 2016
Hua-Hung (Robin) Weng; Sadia Deen, (2015) "Customer Knowledge Creation through Knowledge Sharing: Model Development and Cross Cultural Investigation," The 20th Asia Pacific Decision Sciences Institute Conference, Hong Kong, July 2015
Hua-Hung (Robin) Weng; Ling-Lang Tang; Jamila Esi Odoom, (2015) "Environmental Uncertainty, Partnership Quality, and Supply Chain Performance in Two Countries: Taiwan and Gambia," The 20th Asia Pacific Decision Sciences Institute Conference, Hong Kong, July 2015
Hua-Hung (Robin) Weng; Chun-Jing (Stacy) Ya, (2014) "Investigating the Impact of Design Factor on Green Service Delivery in Customer's Perspective: An Experimental Design in Taiwan's Convenient Store," The 19th Asia-Pacific Decision Sciences Institute Conference (APDSI 2014), Yokohama, JAPAN, July 2014
Ja-Shen Chen; Hua-Hung (Robin) Weng; Han-Ming (Henry) Tsai, (2014) "The Impacts of Process Recovery Communication on Consumer Behaviors," The 19th Asia-Pacific Decision Sciences Institute Conference (APDSI 2014), Yokohama, JAPAN, July 2014
Hua-Hung (Robin) Weng; Yue-Ting (Tim) Li, (2014) "Investigating the Impacts of Design Factors on Green Service Delivery in Company's Perspective: A Study of Taiwan's Retailing Stores," International Conference on Service Sciences and Innovation 2014, Taipei, TAIWAN, June, 2014
Hua-Hung (Robin) Weng; Nguyen Thi Thi (Nina) Nhan, (2014) "Investigating the Impacts of Design Factors on the Service Delivery System: A Study of Taiwan''s Ethnic Restaurant," International Conference on Service Sciences and Innovation 2014, Taipei, TAIWAN, June, 2014
Hua-Hung (Robin) Weng; Hui-Wen (Wendy) Wang, (2013) "Investigate Customer Behavior through Excessive Service in Tangible Facilities and Employees Responsiveness," The 12th International Decision Science Institute (IDSI) Conference, Bali, INDONESIA, July 2013
J.-S. Chen; Hua-Hung (Robin) Weng; Chao-Lun (Irene) Huang, (2013) "Customer Engagement and Service Innovation for Insurance Companies," The 12th International Decision Science Institute (IDSI) Conference, Bali, INDONESIA, July 2013
曾馥珊; J.-S. Chen; Hua-Hung (Robin) Weng, (2013) "Co-opetition and service innovation," 2013 International Conference of Service Science and Innovation, Kaohsiung, TAIWAN, May 2013
Douglas N. Hales; Hua-Hung (Robin) Weng; Nik Dholakia; Young-Tae Chang; Jasmine Lam Siu Lee, (2012) "Competitive Factors of Global Ports in the New Economy: Implications for Theory and Practice," International Forum on Shipping, Ports and Airports 2012, Hong Kong, May 2012
Hai-Tien (Bruce) Feng;Hua-Hung (Robin) Weng, (2012) "More Service Is Better? An Exploratory Study on Excessive Service," 23rd Annual POM Conference, Chicago, IL USA, April 2012
Hua-Hung (Robin) Weng;Chin-Yu (Eunice) Kao, (2011) "An Application of Contrast Effects on Service Recovery Process: A Preliminary Results in Taiwan," International Joint Conference on Service Sciences 2011, Taipei, TAIWAN, May 2011
馮海天; Hua-Hung (Robin) Weng, (2011) "More Service is Good? An Exploration of Excessive Service," 2011 台灣商管與資訊研討會, 新北市, 台灣, April 2011
Hua-Hung (Robin) Weng; Chin-Yu (Eunice) Kao, (2011) "The Application of Contrast Effects on Service Recovery Design," 22nd Annual POM Conference, Reno, NV USA, April 2011
Hua-Hung (Robin) Weng, (2010) "Service Recovery: A Comparison Between the US and Taiwan,” Annual POMS Conference, Vancouver, BC CANADA, May 2010
"An Empirical Investigation of Successful Service Recovery Practices: A Cross-cultural Comparison between the US and Taiwan ,” Annual POMS Conference, Orlando, FL USA, May 2009
"Service Recovery: Past, Present, and Future,” Seminar at National Taiwan University of Science and Technology, Taipei, TAIWAN, April 2009
"Feedback for Process Improvement in B2B Banking Services: Constructs and Measurements in Different Cultures,” The Second International Conference on Operations and Supply Chain Management (ICOSCM), Taipei, TAIWAN, July 2008
"Feedback for Process Improvement in B2B Banking Services: Constructs and Measurements,” Annual POMS Conference, San Diego, CA USA, May 2008
"The Devil in the Details: A Critical Examination of Publicly Available Secondary Data in OM,” Annual POMS Conference, San Diego, CA USA, May 2008
"Feedback for Process Improvement in B2B Banking Services: Application in Wholesale Banking,” INFORMS Annual Meeting, Seattle, WA USA, November 2007

教育部教學實踐研究計畫「以教育科技工具提升學生商業分析能力-以元智大學統計學為例」（計畫編號：PBM1101113，2021/08/01~2022/07/31）
教育部議題導向敘事力教學社群團隊培力計畫「結合模組教學與跨領域學習提升學生的敘事力」（2019/3/6~2020/7/31）
教育部教學實踐研究計畫「內涵與語言融合教學法（CLIL）在非母語及母語教學課程中的應用‐以元智大學管理學院全球運籌管理課程為例」（計畫編號：PBM107030，2018/08/01~2019/07/31）
科技部私校能量計畫「產業加值與永續: 產品與服務創新」之子計畫七「增進服務創新之反饋系統」（計畫編號：NSC102-2632-H-155-001-MY3，2013/8/1~2016/7/31）

統計學
全球運籌管理--全球電商與物流
服務業管理
多變量分析
作業管理

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翁華鴻

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研究室: R60605
Email: RobinWeng@saturn.yzu.edu.tw

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