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Professor Info
Weng, Robin Hua-Hung
Title
Associate Professor, Director of Accreditation Office, Convener of IB Discipline
Speciality
  • Service Management
  • Service Quality
  • Green Service
Academic BG.
  • PhD in Management, Clemson University, SC USA 2009
  • MBA, Clemson University, SC USA 2002
  • MS in Civil Engineering, National Cheng Kung University, Tainan TAIWAN 1997
  • BS in Civil Engineering, National Taiwan University, Taipei TAIWAN 1995
Experience
  • Associate Professor, College of Management, Yuan Ze University, TAIWAN 2020~Current
  • Assistant Professor, College of Management, Yuan Ze University, TAIWAN 2009~2020
  • Instructor, Department of Management, Clemson University , USA 2004~2009
  • Journal Papers
  • Conference Papers
  • Research Grants
  • Books/Pub.
  • Industrial Grants
  • Courses
  • Dissertation
  • Awards & Certificates
  • Pro. Membership
  • Other Contributions
  • Hua-Hung (Robin) Weng; J.-S. Chen; Pei-Ching Chen, (2015), "Effects of Green Innovation on Environmental and Corporate Performance: A Stakeholder Perspective," Sustainability, 7 (5), 4997~5026.
  • Thi Kieu Oanh Co; Hua-Hung (Robin) Weng, (2023) "Investigating the Impact of Sustainability on Consumer Choice Behavior and Customer Behavior in the E-Commerce Platforms Context," International Conference on Innovation and Management, Osaka, JAPAN, July, 2023.
  • Harry Le; Hua-Hung (Robin) Weng, (2022) "A Decision-Making Model for Supply Chain Reconstruction in ASEAN Countries in the Post-Pandemic Era," The Global Interdisciplinary Green Cities Conference 2022, Lucerne, SWITZERLAND, June, 2022.
  • 鍾雨純、翁華鴻，（2022） "探討旅遊動機、旅遊吸引力及沉浸體驗對滿意度與忠誠度影響之研究－以峨眉鄉為例，" 2022年運動休閒與餐旅管理國際學術線上研討會，台北，臺灣，May, 2022。
  • Jing-Ting Huang; Hua-Hung (Robin) Weng "Investigating the Perception of Green Products, Consumption Values, and Customer Behavior in Cosmetics Industry," 2021 Management Concept and Application Conference, Kaohsiung, TAIWAN, April, 2021.
  • 曾芳美、翁華鴻、呂芬郁，（2020） "團隊多元化、團隊新興領導、團隊共同領導對團隊績效之影響：以多階段創新創意競賽為例，" 2020中華民國科技管理學會年會暨論文研討會，新竹，臺灣，December, 2020。
  • 翁華鴻，(2020) "內容與語言融合教學法（CLIL）在非母語及母語教學課程中的應用，" 109年「跨域敘事X創新教學」全國議題論壇，臺中，臺灣，January，2020。
  • Kenderly Duverge; Louis Y. Y. Lu; Hua-Hung (Robin) Weng, (2019) "The Development Trajectory of Readiness for Environmental Changes: A Citation Network Analysis," International Conference on Innovation and Management 2019 Summer, Hiroshima, JAPAN, July, 2019.
  • Hua-Hung (Robin) Weng; Heng-Yih Liu; YC Chang, (2018) "Investigating the Partnership in Public-Private-Partnership Projects: Electronic Toll Collection in Taiwan," International Conference on Economics, Management and Technology 2018, Bangkok, Thailand, November, 2018.
  • Hua-Hung (Robin) Weng, (2017) "Investigating the Impact of a Feedback System on Process Improvement - A Study in Taiwan Banking Industry," 2017 Asia Pacific DSI Conference, Seoul, KOREA, July, 2017.
  • Chia-Wen (Winnie) Chang; Hua-Hung (Robin) Weng, (2016) "Investigating the Relationships Between Online Ethic Dimensions amd Customer Trust," First World Congress and 2016 Asia Pacific DSI Conference, Beijing, CHINA, July, 2016.
  • Ren-An Lo; Hua-Hung (Robin) Weng, (2016) "Investigating the Effects Between Service Interaction and Behavioral Attitudes on Green Participation," First World Congress and 2016 Asia Pacific DSI Conference, Beijing, CHINA, July, 2016.
  • Joshua Justice; Hua-Hung (Robin) Weng, (2016) "Investigating the Destination Choices Among Taiwanese Tourists," International Conference on Service Sciences and Innovation (ICSSI 2016), Taipei, TAIWAN, June, 2016
  • Hua-Hung (Robin) Weng, (2016) "Investigating the Feedback System for Process Improvement in Banking," International Conference on Service Sciences and Innovation (ICSSI 2016), Taipei, TAIWAN, June, 2016
  • Hua-Hung (Robin) Weng; Sadia Deen, (2015) "Customer Knowledge Creation through Knowledge Sharing: Model Development and Cross Cultural Investigation," The 20th Asia Pacific Decision Sciences Institute Conference, Hong Kong, July 2015
  • Hua-Hung (Robin) Weng; Ling-Lang Tang; Jamila Esi Odoom, (2015) "Environmental Uncertainty, Partnership Quality, and Supply Chain Performance in Two Countries: Taiwan and Gambia," The 20th Asia Pacific Decision Sciences Institute Conference, Hong Kong, July 2015
  • Hua-Hung (Robin) Weng; Chun-Jing (Stacy) Ya, (2014) "Investigating the Impact of Design Factor on Green Service Delivery in Customer's Perspective: An Experimental Design in Taiwan's Convenient Store," The 19th Asia-Pacific Decision Sciences Institute Conference (APDSI 2014), Yokohama, JAPAN, July 2014
  • Ja-Shen Chen; Hua-Hung (Robin) Weng; Han-Ming (Henry) Tsai, (2014) "The Impacts of Process Recovery Communication on Consumer Behaviors," The 19th Asia-Pacific Decision Sciences Institute Conference (APDSI 2014), Yokohama, JAPAN, July 2014
  • Hua-Hung (Robin) Weng; Yue-Ting (Tim) Li, (2014) "Investigating the Impacts of Design Factors on Green Service Delivery in Company's Perspective: A Study of Taiwan's Retailing Stores," International Conference on Service Sciences and Innovation 2014, Taipei, TAIWAN, June, 2014
  • Hua-Hung (Robin) Weng; Nguyen Thi Thi (Nina) Nhan, (2014) "Investigating the Impacts of Design Factors on the Service Delivery System: A Study of Taiwan''s Ethnic Restaurant," International Conference on Service Sciences and Innovation 2014, Taipei, TAIWAN, June, 2014
  • Hua-Hung (Robin) Weng; Hui-Wen (Wendy) Wang, (2013) "Investigate Customer Behavior through Excessive Service in Tangible Facilities and Employees Responsiveness," The 12th International Decision Science Institute (IDSI) Conference, Bali, INDONESIA, July 2013
  • J.-S. Chen; Hua-Hung (Robin) Weng; Chao-Lun (Irene) Huang, (2013) "Customer Engagement and Service Innovation for Insurance Companies," The 12th International Decision Science Institute (IDSI) Conference, Bali, INDONESIA, July 2013
  • 曾 馥 珊; J.-S. Chen; Hua-Hung (Robin) Weng, (2013) "Co-opetition and service innovation," 2013 International Conference of Service Science and Innovation, Kaohsiung, TAIWAN, May 2013
  • Douglas N. Hales; Hua-Hung (Robin) Weng; Nik Dholakia; Young-Tae Chang; Jasmine Lam Siu Lee, (2012) "Competitive Factors of Global Ports in the New Economy: Implications for Theory and Practice," International Forum on Shipping, Ports and Airports 2012, Hong Kong, May 2012
  • Hai-Tien (Bruce) Feng;Hua-Hung (Robin) Weng, (2012) "More Service Is Better? An Exploratory Study on Excessive Service," 23rd Annual POM Conference, Chicago, IL USA, April 2012
  • Hua-Hung (Robin) Weng;Chin-Yu (Eunice) Kao, (2011) "An Application of Contrast Effects on Service Recovery Process: A Preliminary Results in Taiwan," International Joint Conference on Service Sciences 2011, Taipei, TAIWAN, May 2011
  • 馮海天; Hua-Hung (Robin) Weng, (2011) "More Service is Good? An Exploration of Excessive Service," 2011 台灣商管與資訊研討會, 新北市, 台灣, April 2011
  • Hua-Hung (Robin) Weng; Chin-Yu (Eunice) Kao, (2011) "The Application of Contrast Effects on Service Recovery Design," 22nd Annual POM Conference, Reno, NV USA, April 2011
  • Hua-Hung (Robin) Weng, (2010) "Service Recovery: A Comparison Between the US and Taiwan,” Annual POMS Conference, Vancouver, BC CANADA, May 2010
  • "An Empirical Investigation of Successful Service Recovery Practices: A Cross-cultural Comparison between the US and Taiwan ,” Annual POMS Conference, Orlando, FL USA, May 2009
  • "Service Recovery: Past, Present, and Future,” Seminar at National Taiwan University of Science and Technology, Taipei, TAIWAN, April 2009
  • "Feedback for Process Improvement in B2B Banking Services: Constructs and Measurements in Different Cultures,” The Second International Conference on Operations and Supply Chain Management (ICOSCM), Taipei, TAIWAN, July 2008
  • "Feedback for Process Improvement in B2B Banking Services: Constructs and Measurements,” Annual POMS Conference, San Diego, CA USA, May 2008
  • "The Devil in the Details: A Critical Examination of Publicly Available Secondary Data in OM,” Annual POMS Conference, San Diego, CA USA, May 2008
  • "Feedback for Process Improvement in B2B Banking Services: Application in Wholesale Banking,” INFORMS Annual Meeting, Seattle, WA USA, November 2007
  • Statistics
  • Global Logistics Management--Global E-Commerce and Logistics
  • Service Industry Management
  • Multivariate Data Analysis
  • Operations Management
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Weng, Robin Hua-Hung

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College of Management, Yuan Ze University.
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